Room Devices
Telligence
60PM000224A / 10 August 2022 / Ver. H
Placing a Call From a Handset or Pillow Speaker
To make a call from a handset:
1. Press the large Nurse Call button on the handset. The system responds as follows:
• A patient call appears on staff consoles and annunciators (event priority and name may
vary depending on how the handset or pillow speaker was programmed during system
configuration).
• Associated corridor and zone lights turn on to indicate active event.
• The call assurance LED on the patient handset activates to confirm nurse call placement.
• The Call Status light on the module illuminates.
• The Call Assurance tone sounds on sound-capable devices.
• Tones sound at staff consoles and annunciators and at rooms where staff follow is
active.
2. When the call is answered at a staff console or annunciator, the following occurs:
• Handset or pillow speaker entertainment audio is interrupted during the audio from the
staff.
• The Status LED on the module shows a steady orange indicating the audio connection.
• The LED associated with the Nurse Call button on the module goes out if the call was
cleared.
• Dome light illumination for the original call indicates the call was cleared.
• During the call the patient should speak in a normal conversational tone (patient audio is
picked up by the microphone in the Speech module, pillow speaker, or 14-button
handset).
• If necessary, the staff member can adjust call volume settings from the Staff Console or
Annunciator.
• When the call ends, the Status light goes out in the Speech module or Patient Station.
Using Handsets and Pillow Speakers to Upgrade Calls
As a safety feature, your system may have been configured to create a staff emergency event
from the handset or pillow speaker when staff have registered presence in the patient room.
You can upgrade this call.
To upgrade a handset or pillow speaker call:
1. Press the Nurse Call button twice in rapid succession. This generates a staff emergency
event in addition to the patient call. The system responds as follows:
• The call assurance tone sounds.
• The dome light annunciates the upgraded call. The sections which illuminate will vary
depending on configuration.
• Staff consoles and annunciators show two calls.
• Staff emergency tones sound at staff consoles, annunciators and stations where staff
follow is active.
2. When the staff emergency call is answered at the staff console the following occurs:
• All communication between the staff console attendant and the patient is handled in the
patient room is via the pillow speaker, a Speech module, or a 14-button handset.
• The Status light on the module shows a steady orange.
• During the call, communication from the patient room can take place in a normal
conversational tone via the speaker in the pillow speaker, Speech module, or 14-button
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