ASCOM Telligence - Reset Patient Room Stations; Reset a Stuck Presence Event; Using Safeconnect Plugs and Sockets

Room Devices
Telligence
44PM000224A / 10 August 2022 / Ver. H
Reset Patient Room Stations
Resolutions to some problems that may occur at patient room modules or devices can be
resolved by reseting the station.
To reset a Patient Room Station:
 Press and hold the Cancel button for at least 6 seconds until the module resets (all LEDs will
flash once). This extinguishes the associated LEDs and clears all calls resulting from the
error.
Note: If this does not resolve the problem, contact your facility’s repair staff. You cannot use
the Presence button to reset a patient room station.
Reset a Stuck Presence Event
When using automated staff presence from real-time locating systems, it is possible to observe
a nurse presence event that is not cleared by the locating system. When this occurs, the
system indicates a persistent nurse presence event that will not clear. If pressing the button
corresponding to your staff level fails to clear the presence registry, use the Cancel button on
the associated Bedside module.
To remove a stuck presence, do the following:
 Press and hold the Cancel button for at least 4 seconds, or two flashes of the LED. This
extinguishes the associated LEDs and clears all calls.
If this does not resolve the problem, contact your facility administrator.
Using SafeConnect Plugs and Sockets
Use SafeConnect sockets to connect handsets, pillow speakers, and any third-party devices
equipped with a SafeConnect plug to the Telligence system.
Figure 49: Inserting a SafeConnect Plug into a SafeConnect Socket
To connect a SafeConnect plug to a SafeConnect socket:
1. Turn the plug so that the notch at the bottom of the plug aligns with the notch at the bottom
of the socket.
2. Insert the plug into the socket. You will feel the socket’s magnet latch with the plug. The
LED above the socket will flash for 3 seconds, and then remain lit.