ASCOM Telligence - Telligence System Support Devices; Basic System Functions; Patient Calls; Staff Calls

Introduction
Telligence
3PM000224A / 10 August 2022 / Ver. H
Figure 4: Patient Station Module
Telligence System Support Devices
Your system may also include the following external systems:
• A system for routing calls to pocket pagers.
• Wireless phone integration.
• An Infrared (IR) location system for locating staff members or equipment.
See “Wireless Phones and Pager Systems” on page 73 for information about these systems.
Basic System Functions
Patient Calls
Patients can call for assistance using buttons, handsets, and pull cords on modules mounted
on walls near the bed, or in bath and toilet rooms.
Staff Calls
Staff can call the nurse station from patient rooms or staff rooms by pressing buttons or pulling
cords on room modules and patient stations.
Calling and Answering
Use the staff console, annunciator, or TelliConnect Station to answer calls, or to place calls to
patients, other staff, or other nurse stations.
Service Tasks
Create service tasks to notify or remind staff members of patient requests. Use the staff
console or annunciator to create a service task, or if the Ascom Mobility Solution has been
integrated into your system, create service tasks using Ascom wireless phone handsets. The
service task feature is used to manage non-emergency tasks and requests associated with the
patient.
Note: Service tasks and reminders are workflows that effect patient satisfaction and staff
efficiency. These are not a substitute for established, good clinical practice, or patient
monitoring (device or staff).