Wireless Phones, Pagers, IR Locations, and Apps
Telligence
73PM000224A / 10 August 2022 / Ver. H
Wireless Phones, Pagers, IR Locations, and Apps
This chapter describes the wireless phones, pocket pagers, IR location systems, and apps that
can be used with the Telligence system.
Ascom Unite Software
Ascom Unite provides two-way, intelligent integration to Telligence nurse call, as well as other
healthcare information systems, to increase staff mobility while supporting improved patient
safety and satisfaction. Unite delivers alerts, messaging and voice integration enabling a
quicker response to patient requests via a wireless device. Unite, when integrated with the
Telligence nurse call system, notifies staff members within seconds when patients presses
their call buttons, pull bath cords, or when clinical coworkers initiate a Code Blue or Staff Assist
call from a patient’s room. An alert message is sent containing the most pertinent information
required to quickly assess the event and respond to it. Our solution also enables staff to press
a single key on a wireless device to speak directly to a patient, thus eliminating the need to
walk to the patient’s room to determine their request.
• Integrated platform connecting staff members and patients via a wireless device
• Communicates alert message prioritization based on predefined parameters
• Streamlines workflow and task prioritization for handling patient requests
• Offers activity logging to support audit capability and management reporting
Overview of Wireless Devices and IR Location
When configured in the Telligence system, room devices can send nurse call events to the
facility’s wireless devices, thus enabling staff to respond remotely to call events or paged
messages.
Usually wireless phone systems that permit staff to answer nurse calls also let them set
reminders for calls when they are unable to answer them. These calls still appear at staff
consoles and annunciators and may be routed to other staff if the system is set to do so.
Should you hear a busy tone when answering a nurse call, this indicates that the audio path is
already in use. At this point, it may be faster for you to go directly to the room where the call
originated; otherwise, you may need to wait for the call to ring again.
WARNING: To maintain compliance with UL 1069, call cancellation should only be performed
using systems and equipment that are UL 1069 listed.
Typically, normal priority calls should only be canceled using UL Listed equipment. By default,
normal priority calls are automatically canceled when answered by a Telligence staff console
or annunciator. All other calls are considered to be emergency priority events that always
require staff presence in the patient’s room.
Wireless Phones and Pager Systems
Your facility may include one or more of the following wireless phone systems and/or paging
systems or technologies:
• Ascom, SpectraLink, Vocera, or Cisco wireless phone system
• One of many external paging systems
• Both a wireless phone system and external pager system.
Each of these systems operates differently. Refer to the documentation that came with your
phone system for operating information. Also refer to you Ascom Unite documentation.
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