About This Guide xi
Technical Assistance
For technical questions or assistance in solving a problem:
• Read the section of the user’s guide specific to the operation you are
performing.
• See Chapter 5, Troubleshooting.
If additional assistance is required, contact your local BD Biosciences technical
support representative or supplier.
When contacting BD Biosciences, have the following information available:
• product name and serial number
• any error messages
• details of recent system performance
For cytometer support from within the US, call (877) 232-8995.
For support from within Canada, call (888) 259-0187.
Customers outside the US and Canada, contact your local BD representative or
distributor.
If you need to send your HTS unit back to BD Biosciences for repair, see
Appendix B on page 157 for instructions. Note that depot repair procedures
might be different outside of the United States. Contact your local BD Biosciences
service representative for information for your region.
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