66-7
Cisco ASA 5500 Series Configuration Guide using ASDM
OL-20339-01
Chapter 66 Clientless SSL VPN End User Set-up
Capturing Clientless SSL VPN Data
Capturing Clientless SSL VPN Data
The CLI capture command lets you log information about websites that do not display properly over a
Clientless SSL VPN connection. This data can help your Cisco customer support engineer troubleshoot
problems. The following sections describe how to use the capture command:
• Creating a Capture File
• Using a Browser to Display Capture Data
Note Enabling Clientless SSL VPN capture affects the performance of the security appliance. Be sure to
disable the capture after you generate the capture files needed for troubleshooting.
Using E-mail
via Application Access
Fulfill requirements for Application Access
(See Using Applications)
To use mail, start Application Access from the
Clientless SSL VPN Home page. The mail client
is then available for use.
Note If you are using an IMAP client and you lose your mail server connection or are unable to
make a new connection, close the IMAP application and restart Clientless SSL VPN.
Other mail clients We have tested Microsoft Outlook Express
versions 5.5 and 6.0.
Clientless SSL VPN should support other SMTPS,
POP3S, or IMAP4S e-mail programs via port
forwarding, such as Lotus Notes, and Eudora, but
we have not verified them.
Using E-mail via
Web Access
Web-based e-mail product installed Supported products include:
• Outlook Web Access
For best results, use OWA on Internet
Explorer 6.x or higher, or Firefox 1.x.
• Lotus iNotes
Other web-based e-mail products should also
work, but we have not verified them.
Using E-mail via
E-mail Proxy
SSL-enabled mail application installed
Do not set the adaptive security appliance
SSL version to TLSv1 Only. Outlook and
Outlook Express do not support TLS.
Supported mail applications:
• Microsoft Outlook
• Microsoft Outlook Express versions 5.5 and
6.0
• Eudora 4.2 for Windows 2000
Other SSL-enabled mail clients should also work,
but we have not verified them.
Mail application configured
Table 66-2 Clientless SSL VPN Remote System Configuration and End User Requirements (continued)
Task Remote System or End User Requirements Specifications or Use Suggestions
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