Cisco 840 - Page 144

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Cisco Wireless Phone 840 and 860 User Guide

134

Troubleshooting

Create a problem report from the phone

Main Page

Table of Contents3
Your Phone11
Cisco Wireless Phone 840 and11
Cisco Wireless Phone 840 and 86013
Ingress Protection14
Phone Model Numbers15
Feature Support15
New and Changed Information15
New and Changed Information for Release 1.10(0)15
New and Changed Information for Release 1.9(0)16
New and Changed Information for Release 1.8(0)16
New and Changed Information for Release 1.7(0)16
New and Changed Information for Release 1.6(0)16
New and Changed Information for Release 1.5(0)17
New and Changed Information for Release 1.4(0)17
New and Changed Information for Release 1.3(0)18
Getting Started22
Turn on Your Phone23
Unlock Your Phone23
Lock Your Phone24
Turn off Your Phone24
Self Care Portal25
Hardware, Buttons, Screen, and Apps25
Hardware and Buttons25
Launcher Screen30
Status Bar31
Status Bar Icons32
View Notification Details35
Open Quick Settings36
Rearrange, Remove, or Add Quick Settings Tiles36
Widgets and Apps37
Customize Your Launcher Screen with Widgets and Apps37
Cisco Apps38
Common Android Apps39
Access the Overflow Menu of a Cisco App40
Access the about Option for a Cisco App40
Navigation Control41
Software Updates42
Apply Software Updates42
Care of Your Phone42
Maintenance Schedule43
Maintain Your Phone43
Disinfectants45
UV Disinfection46
Dry Your Phone46
More Help and Information47
Accessibility47
Cisco One-Year Limited Hardware Warranty Terms47
Battery Warranty47
Chargers and Battery Packs48
Phone Setup49
Phone Battery Installation49
Install the Battery49
Remove the Battery51
Hot Swap the Battery for Cisco Wireless Phone 860 and 860S52
Battery Contact Damage Prevention53
Phone Battery Charging54
Charge the Battery with the AC Power Supply55
Charge the Battery with the USB Cable and a USB Port on Your Computer56
Phone Configuration56
Wi-Fi Profile Configuration56
Add the Phone to a Broadcasted Wi-Fi Network57
Add the Phone to a Nonbroadcast Wi-Fi Network58
Configure a TFTP Server59
Configure a Call Server Mode60
Cisco Phone App61
Cisco Phone App Overview61
Access the Cisco Phone App62
Cisco Phone App Tabs62
Make Calls62
Make a Call from the Keypad Tab63
Make a Call from the Calls, Contacts, or Voicemail Tab63
Make an Emergency Call from a Locked Screen64
Dial an Emergency Number64
Select a Programmed Emergency Number64
Program Emergency Medical Information65
Answer Calls65
Answer a Call65
Decline a Call66
Ignore a Call66
End a Call67
Mute Your Microphone67
Change Your Audio Option67
Hold Calls68
Hold a Call68
Swap between Active and Held Calls68
Send a Call to Voicemail68
Call Park69
Park a Call69
Retrieve a Call from Call Park69
Transfer a Call to Another Person70
Call Recording70
Conference Calls71
Add a Call to Create a Conference71
End a Conference Call72
Speed Dial72
Set up Speed Dial72
Make a Call Using Speed Dial73
Make Multiple Calls74
Access Other Apps During an Active Call74
Turn on Call Forward74
Turn off Call Forward75
Log in and Log out of Hunt Group76
Turn Do Not Disturb on and off77
Set Do Not Disturb Options77
Calls Log78
View Your Recent or Missed Calls78
Add a Recent Caller to Your Contacts78
Clear the Call Log78
Contacts79
Log in to Your Personal Directory79
Search for Contacts80
View Details about Your Contacts80
Add a New Local or Personal Directory Contact81
Edit a Local or Personal Directory Contact81
Add a Contact to Your Favorites82
Remove a Contact from Your Favorites82
Delete a Local or Personal Directory Contact83
Voicemail83
Access Voicemail Messages83
Access Visual Voicemail84
Multiple Phone Lines85
View Registered Lines85
Switch the Active Line86
Shared Phone Lines87
Add Yourself to a Call on a Shared Line87
Resume a Held Call on a Shared Line87
View Multiple Shared Lines in Use88
Enable Privacy on a Shared Line88
Enable Limited Privacy on a Shared Line89
Extension Mobility89
Log in to Extension Mobility89
Log out of Extension Mobility90
Emergency App91
Emergency App Overview91
Emergency Motion Conditions92
Cancel Motion Conditions Warning92
Cancel Motion Conditions Alarm93
Suspend Motion Conditions Monitoring93
Emergency and Panic Button94
Activate the Panic Alarm94
Cancel the Panic Alarm95
Push to Talk App97
Push to Talk Overview97
Access PTT App98
PTT App Tabs98
Change the Default PTT Channel99
Change Channel Subscriptions100
Send a PTT Broadcast100
Change the PTT Volume101
Ignore a PTT Broadcast101
Answer a Phone Call During a PTT Broadcast101
Start a Phone Call During PTT Broadcast102
Battery Life App103
Battery Life App Overview103
Adjust the Battery Life Alarm Volume104
Stop the Battery Life Alarm104
Buttons App107
Buttons App Overview107
Programmable Buttons107
Actions for the Programmable Buttons109
Access Buttons App109
Default Button Settings110
Change Button Function110
Barcode App111
Test Scan a Barcode112
Scan a Barcode113
Clean the Scanner Window114
Settings115
Access User Settings for the Cisco Phone App115
Change the Ringtone115
Set Hearing Aid Compatibility Mode116
Set Automatic Noise Cancellation117
Set the Phone to Vibrate before It Rings117
Set the Phone to Fade in Ring118
Set the Phone to Autodial118
Adjust the Volume During a Call119
Access the Settings App119
Turn on Bluetooth Wireless Technology120
Pair a Bluetooth Device120
Connect a Bluetooth Device120
Rename a Connected Bluetooth Device121
Disconnect a Bluetooth Device121
Forget a Bluetooth Device121
Adjust the Phone Ringer Volume122
Adjust the Screen Brightness122
Change the Screen Display Timeout123
Change the Font and Display Size123
Set the Screen to Rotate Automatically123
Accessories125
Supported Accessories125
Headsets126
Important Headset Safety Information126
Standard Headsets127
Bluetooth Headsets127
Desktop Chargers127
Set up the Desktop Chargers128
Charge Your Phone and Battery with Desktop Dual Charger129
Charge Your Spare 860 Batteries with Desktop Battery Charger130
Multichargers131
Assemble the Cisco Wireless Phone 860 Multicharger Base132
Charge Phones and Batteries with Multicharger134
Charger Care135
Scanner Handle for the Cisco Wireless Phone 840S135
Install the Cisco Wireless Phone 840S in the Scanner Handle136
Clips137
Cisco Accessory Part Numbers137
Troubleshooting141
General Troubleshooting141
Find Call Server Registration Information142
Capture a Screenshot on the Phone142
Create a Problem Report from the Phone142
C H a P T E145
Product Safety and Security145
Safety and Performance Information145
Safety Guidelines146
Battery Safety Notices146
Power Outage147
Regulatory Domains147
Health-Care Environments147
External Devices Usage147
Phone Behavior During Times of Network Congestion148
Sar148
Product Label148
Compliance Statements149
Compliance Statements for the European Union149
CE Marking149
RF Exposure Statement for the European Union149
Compliance Statements for the USA149
SAR Statement149
RF Exposure Information149
General RF Exposure Compliance151
Part 15 Radio Device151
Compliance Statements for Canada151
Canadian RF Exposure Statement151
Compliance Statements for New Zealand152
Additional Delay Warning152
Permit to Connect (PTC) General Warning152
Use of IP Networks with the PSTN152
The Use of Voice Compression through the PSTN152
Echo Cancellation152
Cisco Product Security Overview153
Important Online Information153

Cisco 840 - Page 144

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