Before you begin
If you have multiple lines on your phone, switch to the desired phone line before you use the Keypad to
check voicemail.
Procedure
Step 1 Choose one of the following:
• Swipe down on the status bar and tap the Voicemail waiting notification.
If your organization enables visual voicemail and you tap the Voicemail waiting notification,
the dialer opens rather than the Voicemail tab. If you want to use visual voicemail to
manage the message, access the Voicemail tab on the Cisco Phone app.
Note
• If configured, long press 1 on the Cisco Phone app Keypad to dial the voicemail retrieval
number.
Step 2 Follow the prompts to retrieve the voicemail.
Related Topics
Switch the active line, on page 76
Access visual voicemail
If the administrator enables visual voicemail on your phone, a Voicemail tab in the Cisco Phone
app provides a list of your voicemail messages.
If you have multiple lines, visual voicemail is available only for your first line.
Note
The messages display in order with the newest messages on top. Sender extension number and duration of
message display. You can play, save, or delete each message. Unheard messages display in bold type. Played
messages display in regular type. Leave the message on the list to save it on your phone.
If the administrator enables and then disables visual voicemail, the Voicemail tab remains on the Cisco Phone
app; however, it will not function.
Note
Procedure
Step 1 Access the Cisco Phone app.
Cisco Wireless Phone 840 and 860 User Guide
74
Cisco Phone app
Access visual voicemail
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