However, if the privacy settings on the phone of the person who first answered the call are on, no one else
can pick up the held call.
Procedure
Step 1 Access the Cisco Phone app.
Step 2 Tap RESUME on the Shared line is in use notification.
View multiple shared lines in use
When multiple shared lines are in use on a phone, you can see the message Shared line has multiple active
calls from the Cisco Phone app.
Procedure
Step 1 Access the Cisco Phone app.
Step 2 Tap SHOW ALL on the Shared line has multiple active calls notification.
Enable privacy on a shared line
If you have a shared line on your phone, you can enable privacy settings so that if you answer a call, your
coworkers who share the line can't:
• Join the call through CBARGE or RESUME.
• See who is on the call.
This privacy feature is useful if you are expecting a private call to a shared line. When enabled, a check mark
appears next to the Privacy feature in the Cisco Phone app.
Procedure
Step 1 Access the Cisco Phone app.
Step 2 Tap the Drawer menu.
Step 3 Select the desired shared line.
Step 4 Select Features > Privacy.
Step 5 (Optional) Repeat steps 1–3 to disable the privacy feature.
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Cisco Phone app
View multiple shared lines in use