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Cordless Telephone
840
Cisco 840 User Manual
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Cisco
Wireless
Phone
840
and
860
User
Guide
First
Published:
2021-01-08
Last
Modified:
2023-10-16
Americas
Headquarters
Cisco
Systems,
Inc.
170
W
est
T
asman
Drive
San
Jose,
CA
95134-1706
USA
http://www
.cisco.com
T
el:
408
526-4000
800
553-NETS
(6387)
Fax:
408
527-0883
2
Table of Contents
Table of Contents
3
Your Phone
11
Cisco Wireless Phone 840 and
11
Cisco Wireless Phone 840 and 860
13
Ingress Protection
14
Phone Model Numbers
15
Feature Support
15
New and Changed Information
15
New and Changed Information for Release 1.10(0)
15
New and Changed Information for Release 1.9(0)
16
New and Changed Information for Release 1.8(0)
16
New and Changed Information for Release 1.7(0)
16
New and Changed Information for Release 1.6(0)
16
New and Changed Information for Release 1.5(0)
17
New and Changed Information for Release 1.4(0)
17
New and Changed Information for Release 1.3(0)
18
Getting Started
22
Turn on Your Phone
23
Unlock Your Phone
23
Lock Your Phone
24
Turn off Your Phone
24
Self Care Portal
25
Hardware, Buttons, Screen, and Apps
25
Hardware and Buttons
25
Launcher Screen
30
Status Bar
31
Status Bar Icons
32
View Notification Details
35
Open Quick Settings
36
Rearrange, Remove, or Add Quick Settings Tiles
36
Widgets and Apps
37
Customize Your Launcher Screen with Widgets and Apps
37
Cisco Apps
38
Common Android Apps
39
Access the Overflow Menu of a Cisco App
40
Access the about Option for a Cisco App
40
Navigation Control
41
Software Updates
42
Apply Software Updates
42
Care of Your Phone
42
Maintenance Schedule
43
Maintain Your Phone
43
Disinfectants
45
UV Disinfection
46
Dry Your Phone
46
More Help and Information
47
Accessibility
47
Cisco One-Year Limited Hardware Warranty Terms
47
Battery Warranty
47
Chargers and Battery Packs
48
Phone Setup
49
Phone Battery Installation
49
Install the Battery
49
Remove the Battery
51
Hot Swap the Battery for Cisco Wireless Phone 860 and 860S
52
Battery Contact Damage Prevention
53
Phone Battery Charging
54
Charge the Battery with the AC Power Supply
55
Charge the Battery with the USB Cable and a USB Port on Your Computer
56
Phone Configuration
56
Wi-Fi Profile Configuration
56
Add the Phone to a Broadcasted Wi-Fi Network
57
Add the Phone to a Nonbroadcast Wi-Fi Network
58
Configure a TFTP Server
59
Configure a Call Server Mode
60
Cisco Phone App
61
Cisco Phone App Overview
61
Access the Cisco Phone App
62
Cisco Phone App Tabs
62
Make Calls
62
Make a Call from the Keypad Tab
63
Make a Call from the Calls, Contacts, or Voicemail Tab
63
Make an Emergency Call from a Locked Screen
64
Dial an Emergency Number
64
Select a Programmed Emergency Number
64
Program Emergency Medical Information
65
Answer Calls
65
Answer a Call
65
Decline a Call
66
Ignore a Call
66
End a Call
67
Mute Your Microphone
67
Change Your Audio Option
67
Hold Calls
68
Hold a Call
68
Swap between Active and Held Calls
68
Send a Call to Voicemail
68
Call Park
69
Park a Call
69
Retrieve a Call from Call Park
69
Transfer a Call to Another Person
70
Call Recording
70
Conference Calls
71
Add a Call to Create a Conference
71
End a Conference Call
72
Speed Dial
72
Set up Speed Dial
72
Make a Call Using Speed Dial
73
Make Multiple Calls
74
Access Other Apps During an Active Call
74
Turn on Call Forward
74
Turn off Call Forward
75
Log in and Log out of Hunt Group
76
Turn Do Not Disturb on and off
77
Set Do Not Disturb Options
77
Calls Log
78
View Your Recent or Missed Calls
78
Add a Recent Caller to Your Contacts
78
Clear the Call Log
78
Contacts
79
Log in to Your Personal Directory
79
Search for Contacts
80
View Details about Your Contacts
80
Add a New Local or Personal Directory Contact
81
Edit a Local or Personal Directory Contact
81
Add a Contact to Your Favorites
82
Remove a Contact from Your Favorites
82
Delete a Local or Personal Directory Contact
83
Voicemail
83
Access Voicemail Messages
83
Access Visual Voicemail
84
Multiple Phone Lines
85
View Registered Lines
85
Switch the Active Line
86
Shared Phone Lines
87
Add Yourself to a Call on a Shared Line
87
Resume a Held Call on a Shared Line
87
View Multiple Shared Lines in Use
88
Enable Privacy on a Shared Line
88
Enable Limited Privacy on a Shared Line
89
Extension Mobility
89
Log in to Extension Mobility
89
Log out of Extension Mobility
90
Emergency App
91
Emergency App Overview
91
Emergency Motion Conditions
92
Cancel Motion Conditions Warning
92
Cancel Motion Conditions Alarm
93
Suspend Motion Conditions Monitoring
93
Emergency and Panic Button
94
Activate the Panic Alarm
94
Cancel the Panic Alarm
95
Push to Talk App
97
Push to Talk Overview
97
Access PTT App
98
PTT App Tabs
98
Change the Default PTT Channel
99
Change Channel Subscriptions
100
Send a PTT Broadcast
100
Change the PTT Volume
101
Ignore a PTT Broadcast
101
Answer a Phone Call During a PTT Broadcast
101
Start a Phone Call During PTT Broadcast
102
Battery Life App
103
Battery Life App Overview
103
Adjust the Battery Life Alarm Volume
104
Stop the Battery Life Alarm
104
Buttons App
107
Buttons App Overview
107
Programmable Buttons
107
Actions for the Programmable Buttons
109
Access Buttons App
109
Default Button Settings
110
Change Button Function
110
Barcode App
111
Test Scan a Barcode
112
Scan a Barcode
113
Clean the Scanner Window
114
Settings
115
Access User Settings for the Cisco Phone App
115
Change the Ringtone
115
Set Hearing Aid Compatibility Mode
116
Set Automatic Noise Cancellation
117
Set the Phone to Vibrate before It Rings
117
Set the Phone to Fade in Ring
118
Set the Phone to Autodial
118
Adjust the Volume During a Call
119
Access the Settings App
119
Turn on Bluetooth Wireless Technology
120
Pair a Bluetooth Device
120
Connect a Bluetooth Device
120
Rename a Connected Bluetooth Device
121
Disconnect a Bluetooth Device
121
Forget a Bluetooth Device
121
Adjust the Phone Ringer Volume
122
Adjust the Screen Brightness
122
Change the Screen Display Timeout
123
Change the Font and Display Size
123
Set the Screen to Rotate Automatically
123
Accessories
125
Supported Accessories
125
Headsets
126
Important Headset Safety Information
126
Standard Headsets
127
Bluetooth Headsets
127
Desktop Chargers
127
Set up the Desktop Chargers
128
Charge Your Phone and Battery with Desktop Dual Charger
129
Charge Your Spare 860 Batteries with Desktop Battery Charger
130
Multichargers
131
Assemble the Cisco Wireless Phone 860 Multicharger Base
132
Charge Phones and Batteries with Multicharger
134
Charger Care
135
Scanner Handle for the Cisco Wireless Phone 840S
135
Install the Cisco Wireless Phone 840S in the Scanner Handle
136
Clips
137
Cisco Accessory Part Numbers
137
Troubleshooting
141
General Troubleshooting
141
Find Call Server Registration Information
142
Capture a Screenshot on the Phone
142
Create a Problem Report from the Phone
142
C H a P T E
145
Product Safety and Security
145
Safety and Performance Information
145
Safety Guidelines
146
Battery Safety Notices
146
Power Outage
147
Regulatory Domains
147
Health-Care Environments
147
External Devices Usage
147
Phone Behavior During Times of Network Congestion
148
Sar
148
Product Label
148
Compliance Statements
149
Compliance Statements for the European Union
149
CE Marking
149
RF Exposure Statement for the European Union
149
Compliance Statements for the USA
149
SAR Statement
149
RF Exposure Information
149
General RF Exposure Compliance
151
Part 15 Radio Device
151
Compliance Statements for Canada
151
Canadian RF Exposure Statement
151
Compliance Statements for New Zealand
152
Additional Delay Warning
152
Permit to Connect (PTC) General Warning
152
Use of IP Networks with the PSTN
152
The Use of Voice Compression through the PSTN
152
Echo Cancellation
152
Cisco Product Security Overview
153
Important Online Information
153
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Cisco 840 Specifications
General
Type
Cordless Telephone
Wireless Technology
DECT 6.0
Frequency Band
1.9 GHz
Speakerphone
Yes
Display
LCD
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