Cisco 8800 Series

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Cisco IP Phone 8800 Series Multiplatform Phones User Guide

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Table of Contents3
Your Phone15
The Cisco IP Phone 8800 Series15
Feature Support16
New and Changed Features16
New and Changed for Firmware Release 11.3(7)16
New and Changed for Firmware Release 11.3(6)17
New and Changed for Firmware Release 11.3(5)19
New and Changed for19
New and Changed for Firmware Release 11.3(3)19
New and Changed for Firmware Release 11.3(2)21
New and Changed for Firmware Release 11.3(1)23
New and Changed for Firmware Release 11.2(3)SR124
New and Changed for Firmware24
New and Changed for Firmware Release 11.2(1)25
New and Changed for Firmware Release 11.1(2)26
New and Changed for Firmware Release 11.1(1)27
New and Changed Features for Firmware Release27
Phone Setup28
Adjust the Handset Rest28
Change the Viewing Angle of Your Phone28
Connect to the Network29
Onboard Your Phone with Activation Code29
Auto Provision Your Phone with Short Activation Code30
Set a Password on Initial Phone Boot up30
Secure the Phone with a Cable Lock30
User Authentication Control31
Sign into Your Extension from Another Phone (Extension Mobility)31
Sign out of Your Extension from Another Phone31
Sign in to a Phone as a Guest31
Sign out of a Phone as a Guest32
Coworker Line Status32
Activate or Deactivate Monitoring of the BLF List33
Configure Monitoring of an Individual Line34
Remove the Feature Configured on a Line Key35
Add a Menu Shortcut to a Line Key36
Remove the Menu Shortcut from a Line Key36
Phone Web Page36
Speed-Dial Numbers37
Buttons and Hardware38
Navigation40
Softkey, Line, and Feature Buttons40
Phone Screen Features41
Clean the Phone Screen42
Differences between Phone Calls and Lines42
USB Ports42
Mobile Device Charging43
Bluetooth and Your Phone43
Energy Savings44
Turn on Your Phone44
Additional Help and Information44
Accessibility Features45
Troubleshooting45
Find Information about Your Phone45
View the Customization State on the Phone46
View the Network Status47
View the Phone Status47
View the Status Messages on the Phone48
View the Line Status48
View Call Records in Call Statistics48
View 802.1X Transaction Status49
View the Reboot History50
Report All Phone Issues50
Factory Reset the Phone from Phone Web Page50
Identify Phone Issues with a URL in the Phone Web Page51
Lost Phone Connectivity51
Get more Information When Your Phone Displays a Provisioning Failure Message52
Find the Transition License Type52
Find Information about MIC Cert Refresh Status52
Cisco One-Year Limited Hardware Warranty Terms53
Calls55
Make Calls55
Make a Call55
Make a Call with the Dial Assistance List56
Make a Call with the Speakerphone56
Make a Call with a Headset56
Make an Emergency Call56
Redial a Number57
Speed Dial57
Assign a Speed-Dial Code from the Phone Screen57
Make a Call with a Speed-Dial Code58
Configure a Speed-Dial on a Line Key58
Remove a Speed-Dial from a Line Key58
Use the Line in Focus for Speed-Dial Calls59
Use the Line in Focus to Check Speed-Dial Calls59
Dial an International Number59
Secure Calls60
Answer Calls60
Answer a Call60
Answer Call Waiting60
Decline a Call61
Silence an Incoming Call61
Turn on Do Not Disturb61
Turn on or Turn off DND Using a Star Code62
Answer a Coworker's Phone (Call Pickup)62
Answer a Call Within Your Group (Pickup)62
Mute Your Call62
Hold Calls63
Put a Call on Hold63
Answer a Call Left on Hold for too Long63
Swap between Active and Held Calls63
Call Park64
Place a Call on Hold with Call Park64
Retrieve a Call on Hold with Call Park64
Park and Unpark a Call with One Line Key65
Call Park Extension and Status65
Forward Calls66
Forward Calls with the Phone Web Page67
Activate Call Forward All with Feature Activation Code Synchronization68
Transfer Calls69
Transfer a Call to Another Person69
Consult before You Complete a Transfer69
Conference Calls and Meetings70
Add Another Person to a Call70
Conference with a Star Code70
Join a Webex Meeting from the Phone70
Video Calls71
Make a Video Call72
Toggle between Phone and Video Display72
Adjust the Picture-In-Picture Position72
Stop Your Video72
Adjust the Camera Exposure73
Adjust the Video Bandwidth73
Video Call Security and Troubleshooting Information74
Record a Call74
Instant Message and Presence Contacts75
Presence75
Make a Call to an IM and Presence Contact75
Change Your Presence State76
Page a Group of Phones (Multicast Paging)76
Multiple Lines76
Answer the Oldest Call First77
View All Calls on Your Phone77
Shared Lines on Your Multiplatform Desk Phone77
Add Yourself to a Call on a Shared Line77
Call Center Features78
Sign in as a Call Center Agent78
Sign out as a Call Center Agent79
Change Your Status as a Call Center Agent79
Accept a Call Center Call79
Hold an Agent Call80
Set a Disposition Code While on a Call Center Call80
Trace a Call80
Escalate a Call to a Supervisor81
Executive Calls81
Join an Ongoing Call as an Executive81
Transfer an Ongoing Call to Yourself as an Executive82
Troubleshooting Executive Calls82
Executive Assistant Calls82
Initiate a Call on Behalf of an Executive as an Assistant83
Transfer an Ongoing Call to an Executive as an Assistant83
Join or Transfer an Ongoing Call to Yourself as an Executive Assistant84
Troubleshooting Executive-Assistant Calls84
Mobile Devices and Your Desk Phone84
Phone Calls with Intelligent Proximity85
Pair a Mobile Device with Your Desk Phone85
Switch Connected Mobile Devices86
Delete a Mobile Device86
Search Your Mobile Contacts on Your Desk Phone86
View Your Paired Bluetooth Devices87
Intelligent Proximity for Mobile Phones87
Intelligent Proximity for Tablets90
Contacts93
Personal Address Book93
Add a New Contact to Your Personal Address Book93
Add a New Contact to Your Personal Address Book with Phone Web Page94
Search for a Contact in Your Personal Address Book94
Call a Contact in Your Personal Address Book95
Edit a Contact in Your Personal Address Book95
Remove a Contact from Your Personal Address Book96
Search for a Contact in the All Directories Screen96
Corporate Directory98
Webex Directory98
Edit the Webex Directory Name98
Search for a Contact in Your Webex Directory99
Search for a Webex Contact in All Directory100
Broadsoft Directory101
Search for a Contact in Your Broadsoft Directory102
Edit Your Contact Type in Your Broadsoft Directory103
Manage Your Contacts in the Broadsoft Personal Directory103
Edit Your Broadsoft Directory Name104
Edit the Server Name of Your Broadsoft Directory105
Edit Credentials of Your Broadsoft Directory106
LDAP Directory107
Edit Credentials of Your LDAP Directory107
Search for a Contact in Your LDAP Directory108
Call a Contact in Your LDAP Directory109
Edit a Contact Number in Your LDAP Directory109
XML Directory110
Call a Contact in Your XML Directory110
Edit a Contact Number in Your XML Directory111
Reverse Name Lookup for Incoming and Outgoing Calls112
Recent Calls113
Recent Calls List113
View Your Recent Calls113
Spam Indication for Webex Calls115
View Calls Logs from Server116
Return a Recent Call116
Clear the Recent Calls List117
Create a Contact from a Recents Record117
Delete a Call Record118
Delete All Call Records118
Voicemail121
Your Personal Voicemail Account121
Set up Voicemail on Your Phone121
Check Your Personal New Voice Messages122
Access Your Personal Voicemail122
Access Your Personal Audio Voicemail122
Phone Behavior with Voicemail Setting122
Phone Behavior with Voicemail and Missed Call Configuration Setting123
Voice Messages States of Monitored Voicemail Accounts124
Access Monitored Voicemail Account Messages124
Settings127
Phone Settings Overview128
Change the Ringtone128
Assign a Ring Tone with the Phone Web Page128
Control Ringer Volume129
Forward Calls from Your Phone129
Procedure130
Step 1 Press Applications130
Step 1130
Enable Call Forwarding with the Phone Web Page131
Turn on Do Not Disturb for a Specific Line131
Turn on DND from the Phone Web Page132
Enable Call Waiting132
Enable Call Waiting from the Phone Web Page132
Block an Anonymous Call133
Enable Anonymous Call Blocking from the Phone Web Page133
Block Caller ID133
Secure a Call134
Enable Dial Assistance134
Add Multiple Locations for a Broadworks XSI User135
Set up an Auto Answer Page135
Set up Voicemail136
HTTP Proxy Settings136
Set up a Proxy Server with the Auto Proxy Mode136
Set up a Proxy Server with the Manual Proxy Mode137
Set up a Proxy Server from the Phone Web Page137
VPN Connection Settings139
Set up a VPN Connection139
Enable a VPN Connection140
Disable a VPN Connection140
Set up a VPN Connection from the Phone Web Page141
View the VPN Status142
Change the Time Format143
Change the Date Format143
Change the Screen Saver143
Change Wallpaper from the Phone Page144
Configure the Screen Saver with the Phone Web Interface145
Add a Logo as a Phone Background146
Change Wallpaper from the Phone Page146
Download Wallpaper147
Adjust the Phone Screen Brightness147
Adjust the Backlight Duration148
Adjust Backlight Timer from the Phone Web Interface148
Change the Display Mode149
Specify an Audio Device for a Call149
Reboot Your Phone150
Set Language150
Set Password150
Set Password from Phone Web Page151
Set up the Profile Account151
Executive Settings152
Activate Call Filtering as an Executive152
Deactivate Call Filtering as an Executive154
Check Assistant List as an Executive155
Executive Assistant Settings156
Opt in to or out of an Executive's Pool as an Assistant156
Activate or Deactivate Call Filtering as an Executive Assistant157
Activate Call Diversion as an Executive Assistant158
Deactivate Call Diversion as an Executive Assistant159
Check Executive List as an Assistant160
Troubleshooting Executive Assistant Settings161
Wi-Fi Settings161
Connect the Phone to a Wireless Network at the First Boot161
Trigger Wi-Fi Scan with Softkey162
Turn the Wi-Fi on or off from the Phone Web Page162
Turn the Wi-Fi on or off from Your Phone162
Connect the Phone to a Wi-Fi Manually163
Connect to a Wi-Fi Network When Your Phone Displays a Connection Failure Message163
Set up a Wi-Fi Profile from the Phone164
Set up a Wi-Fi Profile166
Delete a Wi-Fi Profile166
Change the Order of a Wi-Fi Profile167
Scan and Save a Wi-Fi Network167
View the Wi-Fi Status169
View Wi-Fi Status Messages on the Phone170
Accessibility with Voice Feedback170
Enable or Disable Voice Feedback171
Adjust Voice Speed171
Adjust Voice Volume172
Enable or Disable Noise Removal from Your Phone172
Enable or Disable Noise Removal with the Phone Web Page173
Reboot Your Phone173
Accessories175
Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware175

Cisco 8800 Series - Page 174

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