Procedure
From an active call or after a call, press Trace.
Escalate a Call to a Supervisor
When you need to escalate a call, you can add your supervisor to a conference call with you and your caller.
Before you begin
Your administrator enables emergency escalation on your phone.
Procedure
Step 1 From an active call, press Emergency.
Step 2 In the Emergency Escalation window, click OK.
You can enter preferred emergency escalation number, or you can leave it empty if you do not have any
supervisor preference. You will not see any emergency escalation number.
Executive Calls
If your administrator has configured you as an executive user with a pool of assistants, you and your assistants
can share control of your calls as described below:
• When call filtering is enabled, your incoming calls go to your assistants according to the criteria configured
by your administrator on the BroadWorks.
You also receive your incoming calls that go to your assistants, if your administrator has enabled call
screening for you.
When an assistant answers a call, you no longer see the call on your extension.
• You receive calls that your assistants transfer to you. If you do not answer a transferred call, the call
returns to your assistants.
• You can join a call that is in progress with an assistant.
• You can transfer an ongoing call from an assistant to yourself.
Join an Ongoing Call as an Executive
Dial the service activation code provided by your administrator, or follow the procedure described below to
join an ongoing call.
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
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Calls
Escalate a Call to a Supervisor
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