• Protocol
View the Reboot History
Procedure
Step 1 Press Applications .
Step 2 Select Status > Reboot history.
You can view the details of the date and time whenever the phone has rebooted, no matter why the phone
rebooted.
Report All Phone Issues
You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to
your administrator.
Before you begin
Your administrator enables web server for the phone.
Procedure
Step 1 Press Applications .
Step 2 Select Status > Report problem.
Step 3 Enter the date that you experienced the problem in the Date of problem field. The current date appears in
this field by default.
Step 4 Enter the time that you experienced the problem in the Time of problem field. The current time appears in
this field by default.
Step 5 Select Problem description.
Step 6 Select a description from the displayed list.
Step 7 Press Submit.
If your administrator disables web server for the phone, the phone fails to upload the problem report
to the server. In addition, the phone screen shows Error: 109 or Report Problem together with an
unavailable download link. Contact your administrator to help you resolve the issue.
Note
Factory Reset the Phone from Phone Web Page
You can restore your phone to its original manufacturer settings from the phone web page. After you reset
the phone, you can reconfigure it.
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
36
Your Phone
View the Reboot History
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