Change Your Presence State 62
Page a Group of Phones (Multicast Paging) 62
Multiple Lines 62
Answer the Oldest Call First 63
View All Calls on Your Phone 63
Shared Lines on Your Multiplatform Desk Phone 63
Add yourself to a call on a shared line 63
Call Center Features 64
Sign In as a Call Center Agent 64
Sign Out as a Call Center Agent 65
Change Your Status as a Call Center Agent 65
Accept a Call Center Call 65
Hold an Agent Call 66
Set a Disposition Code While on a Call Center Call 66
Trace a Call 66
Escalate a Call to a Supervisor 67
Executive Calls 67
Join an Ongoing Call as an Executive 67
Transfer an Ongoing Call to Yourself as an Executive 68
Troubleshooting Executive Calls 68
Executive Assistant Calls 68
Initiate a Call On Behalf of an Executive as an Assistant 69
Transfer an Ongoing Call to an Executive as an Assistant 69
Join or Transfer an Ongoing Call to Yourself as an Executive Assistant 70
Troubleshooting Executive-Assistant Calls 70
Mobile Devices and Your Desk Phone 70
Phone Calls with Intelligent Proximity 71
Pair a Mobile Device with Your Desk Phone 71
Switch Connected Mobile Devices 72
Delete a Mobile Device 72
Search Your Mobile Contacts on Your Desk Phone 72
View Your Paired Bluetooth Devices 73
Intelligent Proximity for Mobile Phones 73
Intelligent Proximity for Tablets 76
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
vii
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