DEWESOFT SIRIUS Series

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SIRIUS
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TECHNICAL REFERENCE MANUAL 
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3.7. Troubleshooting 
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If your SIRIUS® device is not found by DEWESoft®: 
● If you did not restart Windows after the software installation, restart now 
● Make sure, that you have started DEWESoft® version 7.1 or higher (7.0.x versions do not support                
SIRIUS®) 
● Make sure that the external power supply is connected and okay 
● Disconnect the USB / EtherCAT cable and reconnect it. If this does not work, try to connect the                  
USB / EtherCAT cable to another USB/Ethernet port of your PC 
● Check if DEWESoft USB device shows up in the Windows Device Manager (under the node               
called Universal Serial Bus controllers) 
● Try to restart DEWESoft® 
● Try to restart the PC 
● Make sure to connect the data-cable directly to the Ethernet card of your PC. Do not use any                  
switches or hubs 
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SIRIUS
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