VIII-8 Contacting DrayTek
VIII-8 Contacting DrayTek
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1 Getting further help
1 Getting further help
If the router does not appear to be operating correctly or you cannot get online to the
Internet, please visit our web site (www.draytek.co.uk) for further troubleshooting advice
or to contact our support technicians. Always have your serial number to hand.
Users in the UK/Ireland using qualifying products should visit for support options including
email support, telephone support, our help knowledgebase and access to the UK user
support forums.
If you are outside of the UK/Ireland, please contact your own local supplier, email to
support@draytek.com or visit www.draytek.com/support
For warranty service, in the first instance, please contact the support services, as listed
above, for help in diagnosing or eliminating the problem or issue. The support department
can arrange repair or service if then deemed necessary.
The standard Vigor 2762 series warranty is ‘Return to base’ (RTB) unless you have VigorCare
which provides enhanced services (see www.draytek.co.uk/vigorcare).
You should keep your proof of purchase (original invoice) safely in case warranty or other
service is ever required.
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2 Additional Feature Setup
2 Additional Feature Setup
The online knowledgebase has additional information on how to configure the router’s
Internet connectivity and more advanced features:
https://www.draytek.co.uk/support/product-knowledgebase
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3 Keep up to date with our mailing list
3 Keep up to date with our mailing list
Now that you have your DrayTek product, you should keep up to date with product updates
(firmware), security advisories and other product news, advice or special offers. Users in
the UK/Ireland can subscribe to our mailing list. For details and to subscribe, please visit
In other countries or regions, please contact your local distributor/supplier for local options.
Vigor2762 Series User’s Guide
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