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Draytek
Network Router
Vigor2762 series
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Draytek Vigor2762 series - Part VIII Troubleshooting
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Part VIII Troubleshooting
Part VIII Troubleshooting
This part will guide you to solve abnormal situations
if you cannot access into the Internet after installing
the router and finishing the web configuration
Vigor2762 Series User’s Guide
399
408
410
Table of Contents
Main Page
Default Chapter
5
Table of Contents
5
Part I Installation
11
Introduction
12
I-1-1 Indicators and Connectors
13
Hardware Installation
15
I-2-1 Installing Vigor Router
15
I-2-2 Wall-Mounted Installation
16
I-2-3 Installing USB Printer to Vigor Router
16
Accessing Web Page
25
Changing Password
27
Dashboard
28
I-5-1 Virtual Panel
28
I-5-2 Name with a Link
29
I-5-3 Quick Access for Common Used Menu
30
I-5-4 GUI Map
31
I-5-5 Web Console
32
I-5-6 Config Backup
33
I-5-7 Logout
33
I-5-8 Online Status
34
I-5-8-1 Physical Connection
34
I-5-8-2 Virtual WAN
36
Quick Start Wizard
37
I-6-1 for WAN1 (ADSL)
38
I-6-2 for WAN2 (Ethernet)
42
I-6-3 for WAN3 (USB)
52
Service Activation Wizard
54
Registering Vigor Router
56
Part II Connectivity
58
Wan
59
II-1-1 General Setup
61
II-1-1-1 Wan1 (Adsl/Vdsl)
62
II-1-1-2 WAN2 (Ethernet)
64
II-1-1-3 Wan3 / Wan4 (Usb)
65
II-1-2 Internet Access
67
II-1-2-1 Details Page for Pppoe/Pppoa in WAN1 (Physical Mode: ADSL)
69
II-1-2-3 Details Page for Pppoe in Ethernet WAN
75
II-1-2-4 Details Page for Static or Dynamic IP in Ethernet WAN
77
II-1-2-5 Details Page for PPTP/L2TP in Ethernet WAN
81
II-1-2-6 Details Page for 3G/4G USB Modem (PPP Mode) in USB WAN
82
II-1-2-7 Details Page for 3G/4G USB Modem (DHCP Mode) in USB WAN
85
II-1-2-8 Details Page for Ipv6 - Offline in WAN1/WAN2/WAN3
87
II-1-2-9 Details Page for Ipv6 - PPP in WAN1/WAN2
87
II-1-2-10 Details Page for Ipv6 - TSPC in WAN1/WAN2/WAN3
88
II-1-2-11 Details Page for Ipv6 - AICCU in WAN1/WAN2/WAN3
90
II-1-2-12 Details Page for Ipv6 - Dhcpv6 Client in WAN1/WAN2
92
II-1-2-13 Details Page for Ipv6 - Static Ipv6 in in WAN1/WAN2
93
II-1-2-14 Details Page for Ipv6 - 6In4 Static Tunnel in WAN1 / WAN2
95
II-1-2-15 Details Page for Ipv6 - 6Rd in WAN1 / WAN2
97
II-1-3 Multi-PVC/VLAN
99
II-1-4 WAN Budget
104
II-1-4-1 General Setup
104
II-1-4-2 Status
107
Application Notes
108
How to Assign an Ipv6 Address to LAN Clients
108
How to Configure Ipv6 on WAN Interface
111
Lan
116
II-2-1 General Setup
118
II-2-1-1 Details Page for LAN1 - Ethernet TCP/IP and DHCP Setup
120
II-2-1-2 Details Page for LAN1~ LAN2 - Ipv6 Setup
122
II-2-1-3 Details Page for LAN2
125
II-2-2 Vlan
127
II-2-3 Bind IP to MAC
129
II-2-4 LAN Port Mirror
132
Hardware Acceleration
133
II-3-1 Setup
133
Nat
136
II-4-1 Port Redirection
137
II-4-2 DMZ Host
141
II-4-3 Open Ports
143
II-4-4 Port Triggering
145
II-4-5 Alg
147
Applications
149
II-5-1 Dynamic DNS
150
II-5-2 LAN DNS / DNS Forwarding
153
II-5-3 DNS Security
156
II-5-3-1 General Setup
156
II-5-3-2 Domain Diagnose
157
II-5-4 Schedule
157
II-5-5 Upnp
161
II-5-6 Igmp
162
II-5-6-1 General Setting
162
II-5-6-2 Working Group
163
II-5-7 Wake on LAN
164
II-5-8 SMS / Mail Alert Service
165
II-5-8-1 SMS Alert
165
II-5-8-2 Mail Alert
166
II-5-9 Bonjour
167
Application Notes
170
How to Configure Customized DDNS
170
Part III Wireless LAN
174
Wireless LAN
175
III-1-1 Wireless Wizard
178
III-1-2 General Setup
181
III-1-3 Security
182
III-1-4 Access Control
184
III-1-5 Wps
186
III-1-6 Wds
189
III-1-7 Advanced Setting
192
III-1-8 Station Control
194
III-1-8 Bandwidth Management
195
III-1-9 AP Discovery
196
III-1-10 Airtime Fairness
197
III-1-11 Roaming
198
III-1-12 Station List
199
Part IV VPN
202
VPN and Remote Access
203
IV-1-1 Remote Access Control
204
IV-1-2 PPP General Setup
204
IV-1-3 Ipsec General Setup
206
IV-1-4 Ipsec Peer Identity
207
IV-1-5 Remote Dial-In User
209
IV-1-6 LAN to LAN
212
IV-1-9 Connection Management
220
Application Notes
221
How to Build a LAN-To-LAN VPN between Vigor Routers Via Ipsec Main Mode
221
Ssl Vpn
226
IV-2-1 General Setup
227
IV-2-2 User Account
228
IV-2-3 Online User Status
232
Certificate Management
233
IV-3-1 Local Certificate
234
IV-3-2 Trusted CA Certificate
238
IV-3-3 Certificate Backup
240
Part V Security
241
Firewall
242
V-1-1 General Setup
244
V-1-2 Filter Setup
249
V-1-3 Dos Defense
258
V-1-4 Diagnose
262
Application Notes
265
How to Configure Certain Computers Accessing to Internet
265
CSM (Central Security Management)
269
V-2-1 APP Enforcement Profile
270
V-2-2 APPE Signature Upgrade
272
V-2-3 URL Content Filter Profile
273
V-2-4 Web Content Filter Profile
277
V-2-5 DNS Filter Profile
281
V-2-6 APPE Support List
284
Application Notes
285
How to Create an Account for Myvigor
285
How to Block Facebook Service Accessed by the Users Via Web Content Filter / URL Content Filter
293
Part VI Management
298
System Maintenance
299
VI-1-1 System Status
300
VI-1-3 Admin Setting
304
VI-1-4 User Password
307
VI-1-5 Login Page Greeting
310
VI-1-6 Configuration Backup
312
VI-1-7 Syslog/Mail Alert
315
VI-1-8 Time and Date
318
VI-1-9 Snmp
319
VI-1-10 Management
321
VI-1-11 Self-Signed Certificate
325
VI-1-12 Reboot System
327
VI-1-13 Firmware Upgrade
328
VI-1-14 Modem Code Upgrade
328
VI-1-15 Activation
329
Application Notes
331
How to Prevent Cpe's Settings from Being Changed by the End-Users
331
Bandwidth Management
334
VI-2-1 Sessions Limit
336
VI-2-2 Bandwidth Limit
338
VI-2-3 Quality of Service
340
VI-2-4 APP Qos
347
Application Notes
349
How to Optimize the Bandwidth through Qos Technology
349
Central Management (AP)
354
VI-3-2 WLAN Profile
356
VI-3-3 AP Maintenance
361
VI-3-4 Traffic Graph
362
VI-3-5 Load Balance
363
VI-3-6 Function Support List
365
Part VII Others
366
Objects Settings
367
VII-1-1 IP Object
367
VII-1-2 IP Group
371
VII-1-3 Ipv6 Object
372
VII-1-4 Ipv6 Group
374
VII-1-5 Service Type Object
375
VII-1-6 Service Type Group
377
VII-1-7 Keyword Object
379
VII-1-8 Keyword Group
381
VII-1-9 File Extension Object
382
VII-1-10 Sms/Mail Service Object
384
VII-1-11 Notification Object
388
VII-1-12 String Object
389
Application Notes
391
How to Send a Notification to Specified Phone Number Via SMS Service in WAN Disconnection
391
USB Application
395
VII-2-1 USB General Settings
395
VII-2-2 USB User Management
397
VII-2-3 File Explorer
398
VII-2-4 USB Device Status
399
VII-2-5 Temperature Sensor
400
VII-2-6 Modem Support List
402
VII-2-6 SMB Client Support List
403
VII-2-7 SMB Client Support List
404
Application Notes
405
How Can I Get the Files from USB Storage Device Connecting to Vigor Router
405
Part VIII Troubleshooting
409
VIII-1 Diagnostics
410
VIII-1-1 Dial-Out Triggering
410
VIII-1-2 Routing Table
412
VIII-1-3 ARP Cache Table
413
VIII-1-4 Ipv6 Neighbour Table
413
VIII-1-5 DHCP Table
414
VIII-1-6 NAT Sessions Table
414
VIII-1-7 DNS Cache Table
416
VIII-1-8 Ping Diagnosis
417
VIII-1-9 Data Flow Monitor
418
VIII-1-10 Traffic Graph
421
VIII-1-11 Trace Route
422
VIII-1-12 Syslog Explorer
423
VIII-1-13 Ipv6 TSPC Status
424
VIII-1-14 DSL Status
424
VIII-1-15 Dos Flood Table
425
VIII-1-16 Route Policy Diagnosis
428
VIII-2 Checking if the Hardware Status Is OK or Not
430
Or Not
434
VIII-3 Checking if the Network Connection Settings on Your Computer Is OK
434
VIII-4 Pinging the Router from Your Computer
434
VIII-5 Checking if the ISP Settings Are OK or Not
437
VIII-6 Problems for 3G/4G Network Connection
437
VIII-7 Backing to Factory Default Setting if Necessary
438
VIII-8 Contacting Draytek
440
VIII-8-1 Getting Further Help
440
VIII-8-2 Additional Feature Setup
440
VIII-8-3 Keep up to Date with Our Mailing List
440
VIII-8-4 Firmware Updates
441
VIII-8-5 Security & Router Best Practice
441
Appendix I: VLAN Applications on Vigor Router
442
Part IX Draytek Tools
450
Smartvpn Client
451
X-1-1 Draytek Android-Based Smartvpn for SSL VPN Tunnels
451
X-1-2 How to Use Smartvpn Android APP to Establish SSL VPN Tunnel
452
Part X Telnet Commands
456
Accessing Telnet of Vigor2762
457
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