Problem Solving
166
Problem Solving
11
Troubleshooting
This section describes troubles that may occur with the machine and their solutions.
Follow the troubleshooting procedure below to solve the problems.
If you cannot resolve an error despite following the above procedure, contact our Customer
Support Center.
The machine does not work
properly.
Action Refer to "Machine Problems" (P.167).
No
Yes
An error code is displayed. Cause Is there a paper or document jam?
No
Yes
Action For information on paper jams, refer to "Paper Jams" (P.201).
For information on document jams, refer to "Document Jams"
(P.208).
No
Cause Is an error code displayed?
Action Refer to "Error Code" (P.189).
The image quality is poor. Action Refer to "Image Quality Problems" (P.171).
No
Yes
Trouble during copying Action Refer to "Copying Problems" (P.177).
No
Yes
Trouble during printing Action Refer to "Printer Problems" (P.180).
No
Yes
Trouble during scanning Action Refer to "Scan Problems" (P.182).
No
Yes
Network-related problem Action Refer to "Network Related Problems" (P.185).
Yes
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