Problem Solving
180
Problem Solving
11
Printer Problems
This section provides possible solutions to various problems you may encounter when using
the Print features.
Unable to Print
The table below lists possible solutions when you are unable to print.
Print Output Problems
The table below lists possible solutions to print output problems.
Symptom Possible Cause Remedy
Data remains in
the printer icon.
The machine's power is not
ON.
Switch the machine's power ON.
z
Refer to "Power Source" (P.46).
The computer's cable is
disconnected.
Connect the computer's cable.
The machine's cable is
disconnected.
Connect the machine's cable.
z
Refer to "Interface Cables" (P.20).
An error has occurred in the
machine.
Check the error information, and take the
required action.
There is a problem in the
network connecting the
computer and machine.
Contact your Network Administrator.
The port is not activated. Activate the port to use.
z
Refer to "Activating the Communication Port To Use"
(P.25).
The machine is connected to
multiple computers.
Wait a while, and then try printing again.
Data has been
sent to the
machine.
No paper has been loaded. Load paper.
There is no paper of the
specified size.
Load paper of the specified size.
z
Refer to "Loading Paper" (P.72).
An error has occurred in the
machine.
Check the error information, and take the
required action.
Job execution has been
paused.
Use the screen to select whether to cancel the
job.
Symptom Possible Cause Remedy
The printout is on
the wrong paper
size.
The wrong size paper was
loaded in the specified tray.
Change the size of the paper loaded in the
tray, or change the print options to use a tray
containing the specified paper size.
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