TROUBLESHOOTING
9.8
ThinPrep™ 5000 Processor with AutoLoader Operator’s Manual
5014 - IDs on Vial
and Slide Could Not
Be Read (small
batch mode only)
Failure to read both vial and
slide IDs. The sample was not
processed and no slide was
made.
Labels not present, damaged,
or printed at poor quality.
Mechanical failure of ID read-
ers.
Examine the vial barcode label
to see if it is missing, dam-
aged, or printed poorly.
Replace, if necessary (refer to
“Adhering Vial Labels” on
page 7.4).
Make sure a slide is present
and is labeled correctly. (Refer
to “Adhering Vial Labels” on
page 7.4.)
Examine the vial and slide
labels and ensure they are the
correct format (refer to “Slide
Barcode Label Format” on
page 7.22.
Make sure nothing is blocking
the vial barcode reading station
or the slide reader (see Figure
8-3).
Contact Technical Support if
the problem persists.
Table 9.1 Sample Processing Errors
Error Description Possible Cause Corrective Action
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