Details and solutionDescriptionError code
• Remove all magazines and look for any
obstructions to the robot.
• Run the wellness test.
Sled
5
range of motion out of specification
A0
• Retry the operation.
• Ensure that nothing is obstructing the
opening of the mailslot.
• Remove the magazine and check for is-
sues such as a tape label preventing the
mailslot from opening.
Open Mailslot failedA1
• Remove magazines and look for any ob-
structions to the robot.
• Run the wellness test.
Error during elevator locking.A2
• Reset the device and retry the operation.
Command from the autoloader controller to
robotics controller did not complete in time
allotted
B0
Robot controller reported format error on
command from Autoloader controller
B1
• Update the firmware to the latest version.
• Power cycle the device and retry the op-
eration.
Communication to robot from Autoloader
controller failed
B2
• Check that all magazines are completely
inserted and retry the operation.
• If this error was caused by a manual
magazine removal, replace the magazine
and try the operation again.
• In earlier firmware versions, the device
could appear unresponsive if a magazine
was left out of the device too long. Power
cycle the device to restore operation.
Update to the latest firmware version to
prevent this issue in the future.
Robot stopped due to a released magazineB3
• Update the firmware to the latest version.
• Remove the magazines and inspect them
for a stuck tape. If no tapes are stuck in
the magazines, shine a light in one of the
open magazine bays to see if there is a
tape in the robot or drive. If there is a
tape in the robot, replace the magazines
and power-cycle the device. If there is a
tape in a drive, replace the magazines
and run the Force Tape Eject operation.
(See “Forcing the drive to eject a tape
(Support > Force Drive To Eject
Tape)” on page 105).
• Run the wellness test
“Tape in gripper
1
” sensor did not report the
expected value
B4
Troubleshooting138
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