System Diagnostics and
Troubleshooting
109
5.7.6 Solving Audio Problems
Table 5-8 Audio Problems
Problem Cause Solution
Sound does not come out of the
speaker or headphones.
Software volume control is
turned down.
Double-click the Speaker icon on the taskbar and use the
volume slider to adjust the volume.
The external speakers are not
turned on.
Turn on the external speakers.
External speakers plugged into
the wrong audio jack.
See the sound card documentation for proper speaker
connection.
Audio cable is not connected. Connect the audio cable between the CD or DVD-ROM
drive and the system board.
Digital CD audio is not enabled. Enable digital CD audio:
1. Open the Control Panel and select System.
2. On the Hardware tab, click the Device Manager
button.
3. Right-click the CD/DVD device and select
Properties.
4. On the Properties tab, be sure “Enable digital CD
audio for this CD-ROM device” is selected.
Headphones or devices
connected to the line-out
connector mute the internal
speaker.
Turn on and use headphones or external speakers, if
connected, or disconnect headphones or external
speakers.
Volume is muted. 1. Open the Control Panel, click Sound, Speech and
Audio Devices, then click Sounds and Audio
Devices.
2. Deselect the Mute checkbox.
Computer is in Standby mode. Press the power button to resume from Standby mode.
CAUTION: When attempting to resume from Standby mode, do not hold down the power button for more than four seconds.
Otherwise, the workstation will shut down and you will lose your data.
Noise or no sound comes out of the
speakers or headphones.
1. If using digital speakers that have a stereo jack and
want the system to auto-switch to digital, use a stereo-
to-mono adapter to properly engage the auto-sense
feature or use the multimedia device properties
to manually switch the audio signal from analog to
digital.
2. If the headphones have a mono jack, use the
multimedia device properties to switch the system to
analog out.
NOTE:
If you set digital as the Output Mode, the internal speaker and external analog speakers will no longer output audio until
you switch back to an auto-sense or analog mode.
If you set analog as the Output Mode, external digital speakers will not function until you change the output mode back to an auto-
sense or digital mode.
Sound cuts in and out. Processor resources are being
used by other open
applications.
Shut down all open processor-intensive applications.
Workstation appears to be locked
up while recording audio.
The hard disk might be full. 1. Before recording, be sure there is enough free space
on the hard disk.
2. Try recording the audio file in a compressed format.
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