System Diagnostics and Troubleshooting116
5.7.12 Solving Memory Problems
CAUTION: For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory.
Otherwise, the system will not boot the operating system.
Table 5-14 Memory Problems
Problem Cause Solution
System will not boot or does not
function properly after installing
additional memory modules.
Memory module is not the
correct type or speed or the new
memory module is not seated
properly.
Replace module with the correct industry-standard device
for the workstation.
On some models, ECC and non-ECC memory modules
cannot be mixed.
Out of memory error. Memory configuration might not
be set up correctly.
Use the Device Manager to check memory configuration.
You have run out of memory to
run the application.
Check the application documentation to determine the
memory requirements.
Memory count during POST is
wrong.
The memory modules might not
be installed correctly.
Check that the memory modules have been installed
correctly and that proper modules are used.
Insufficient memory error during
operation.
Too many Terminate and Stay
Resident programs (TSRs) are
installed.
Delete any TSRs that you do not need.
You have run out of memory for
the application.
Check the memory requirements for the application or add
more memory to the workstation.
Beeps and power LED flashes RED
five times.
Memory is installed incorrectly
or is bad.
1. Reseat DIMMs.
2. Replace DIMMs one at a time to isolate the faulty
module.
3. Replace third-party memory with HP memory.
4. Replace the system board.
More than 2GB of RAM is installed,
yet the 32-bit OS only sees 2GB.
Memory remapping is enabled. Enter Computer Setup (F10) and disable memory
remapping: Advanced > Chipset/Memory.
A total of 4GB of RAM is installed,
yet the 32-bit OS only sees about
3GB.
A 32-bit OS is limited by 4GB of
address space, and some of
space is used by
I/O devices.
Your options are limited. You might try using a video card
that uses less on-board memory.
A 64-bit OS does not see all
installed memory.
Memory remapping is disabled. Enter Computer Setup (F10) and enable memory
remapping: Advanced > Bus Options > Memory
Remapping.