System Diagnostics and Troubleshooting112
5.7.9 Solving Front Panel Component Problems
If you are experiencing problems with one of the front panel ports, you might be able to try your device in the 
corresponding port on the back side of the computer. If this does not fix the problem, or you must use the front panel 
ports, continue troubleshooting. 
Some problems in this section are also discussed in other troubleshooting suggestions in this chapter.
Table 5-11 Front Panel Component Problems
Problem Cause Solution
A USB device, headphone, or 
microphone is not recognized by the 
workstation.
It is not properly connected. Reconnect the device to the front of the workstation and 
restart the workstation.
The device does not have 
power.
If the USB device requires AC power, be sure one end is 
connected to the device and one end is connected to a live 
outlet.
The correct device driver is not 
installed.
1. Install the correct driver for the device.
2. You might need to reboot the workstation.
The cable from the device to the 
computer does not work.
If possible, replace the cable.
The device is not working. Replace the device.
A USB, audio, and IEEE-1394 
devices are not working. 
The internal cables might not be 
connected to the system board 
or the PCI card.
1. Turn off the workstation.
2. Connect the cables correctly. 
A device in the IEEE-1394 port is not 
responsive.
Cables of new external device 
are loose or power cables are 
unplugged.
Be sure that all cables are properly and securely 
connected.
The power switch on the device 
is not turned on. 
Turn off the workstation, turn on the external device, then 
turn on the workstation to integrate the device with the 
workstation system.