The Active Health System Log is inaccessible when it is being downloaded by Intelligent Provisioning,
the iLO Service Port, or any other method.
2. Click Show Advanced Settings.
3. Optional: Enter the following information to include in the downloaded file:
• Support case number (up to 14 characters)
• Contact name
• Phone number (up to 39 characters)
• Email address
• Company name
The contact information that you provide will be treated in accordance with the Hewlett Packard
Enterprise privacy statement. This information is not written to the log data stored on the server.
4. Click Download Entire Log.
5. Save the file.
6. If you have an open support case, you can email the log file to gsd_csc_case_mngmt@hpe.com.
Use the following convention for the email subject: CASE: <case number>.
Files that are larger than 25 MB must be compressed and uploaded to an FTP site. If needed, contact
Hewlett Packard Enterprise for FTP site information.
7. Optional: Upload the file to the Active Health System Viewer.
For more information, see http://www.hpe.com/servers/ahsv.
More information
Using AHSV to troubleshoot or open a support case on page 92
Intelligent Provisioning diagnostic tools on page 87
Downloading the Active Health System Log by using cURL
iLO supports extracting the Active Health System Log with the cURL command-line tool.
Procedure
1. Install cURL.
2. You can download cURL from the following website: http://curl.haxx.se/.
3. Open a command window.
4. Enter a command similar to the following examples.
IMPORTANT: When you enter these commands, ensure that you do not use spaces or other
unsupported characters.
If required by your command-line environment, special characters such as the ampersand must
be preceded by the escape character. See the command-line environment documentation for
more information.
Reports and logs 89
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