Huawei RH8100 V3 - Obtaining Technical Support

spare server parts and mezzanine modules, screwdrivers, screws, serial cables,
network cables, and other necessary objects.
10.2 Obtaining Technical Support
Huawei's timely and ecient response is available from:
● Local branch oces
● Secondary technical support system
● Telephone support
● Remote support
● Onsite support
Technical Support Website
Obtain technical documents at http://e.huawei.com.
Self-Service Platform and Community
Learn more about servers and communicate with experts at:
● HUAWEI Server Information Self-Service Platform for specic server
product documentation.
● Huawei server intelligent Q&A system for quick learning about products.
● Huawei Enterprise Support Community (Servers) for learning and
discussion.
News
For notices about product life cycles, warnings, and updates, visit Support >
Bulletins > Product Bulletins.
Cases
Learn about server applications at Intelligent Computing Case Library.
The Intelligent Computing Product Case Query Assistant is available only to Huawei
partners and Huawei engineers.
Huawei Technical Support
If a fault persists after taking the above measures, obtain technical support in the
following ways:
● Contact Huawei customer service center.
– Enterprise customers
Send emails to support_e@huawei.com or visit Global Service Hotline.
– Carriers
Send emails to support@huawei.com or visit Global TAC Information.
RH8100 V3 Server
User Guide 10 Obtaining Help
Issue 30 (2019-12-19) Copyright © Huawei Technologies Co., Ltd. 368