48 Troubleshooting tables
Can’t enter password 1.Make sure you are typing the correct password.
2.Make sure the keyboard cable is correctly and securely connected to the
keyboard port (not the mouse port) on the back of the system unit.
The keyboard port has this symbol next to it to help you:
3.If you have forgotten your password, check your A Guide to HelpWare and All
the Extras folder for information on obtaining service.
Can’t read information on diskette or CD 1.Make sure you are using the correct type of diskette. Make sure the diskette is
formatted correctly.
2.Make sure the diskette or CD is inserted into the drive correctly.
3.Make sure the CD is clean and not scratched.
4.Try to read a diskette or CD that you know is good. If it works, the first diskette
or CD is damaged. If you can’t read the information on the good diskette or
CD, there may be a problem with your diskette or CD-ROM drive.
5.Make sure the drive power and signal cables are securely attached to the back
of the drive. For instructions on working in the desktop system unit, see
page 87. For instructions on working in the minitower system unit, see
page 107.
Can’t send information (write) to diskette 1.Make sure you are using the correct type of diskette. Make sure the diskette is
formatted correctly.
2.Make sure the diskette is not write-protected.
3.Make sure you are sending information to the correct drive.
4.Make sure there is space on the diskette for the information. (Try using a
blank, formatted diskette.)
5.Make sure the drive power and signal cables are securely attached to the back
of the drive. For instructions on working in the desktop system unit, see
page 87. For instructions on working in the minitower system unit, see
page 107.
Table 6: Troubleshooting: Hardware problems (Continued)
If the problem is: Here’s what to do:
Note: If any of these problems continue after taking the actions listed, check your A Guide to HelpWare and All the Extras folder
for information on obtaining service.
bi2gntce.bk : bi2gsolv.doc Page 48 Saturday, June 3, 1995 6:54 AM
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