Troubleshooting
162 Intel
®
Entry Storage System SS4000-E User Guide
The storage system is not distributing IP addresses.
Make sure that Enable DHCP server is selected on the Network page, as described in
“Changing the Network Settings” on page 68, and that the starting and ending IP
addresses are valid. The first three digit groups of both the starting IP address and ending
IP address must be the same.
If the network configuration is correct and it still doesn’t work, the DHCP service might
not be working properly. Restart the storage system.
The users cannot access the storage system using FTP.
Make sure that Enable FTP server is selected on the Network page, as described in
“Changing the Network Settings” on page 68, and the users are using the correct address
for accessing the storage system as described in “Reconfiguring Your Storage System
Disks” on page 71).
If the network configuration is correct and the users are using the proper address and it
still does not work, the FTP service might not be working properly. Restart the storage
system.
A package size error appears when I upgrade the firmware
If you downloaded the firmware from a website or copied it from a CD, compare the
original size of the package file with the size of the package file you are using. If they
differ, download or copy the file again to ensure it is not corrupted.
If the problem persists, restart the storage system before upgrading the firmware. This
ensures that any temporary files on the storage system are deleted before the firmware is
upgraded.
Troubleshooting Intel
®
Client Backup and Recovery
This section provides general information about common problems you might have with
Intel
®
Client Backup and Recovery and steps you can take to resolve them.
Note: If you need help from Technical Support, you might be asked to create a diagnostic file.
For information about this procedure, see “Creating a Diagnostic File” on page 165.
The disk that I want to protect isn’t listed.
Intel
®
Client Backup and Recovery does not support dynamic disks. These disks are
filtered from the list of disks you can protect.
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