Troubleshooting
164 Intel
®
Entry Storage System SS4000-E User Guide
described in “Deleting a Client” on page 61, and then protect your disks again as
described in “Protecting Your Disks” on page 98.
A backup did not occur at its scheduled time.
• Check the schedule as described in “Changing the Backup Schedule” on page 107 to
confirm it is correctly configured.
• Make sure the computer is powered on during the scheduled backup time.
• Make sure the storage system is powered on during the scheduled backup time.
• On the Status page, make sure the Status is Normal. If protection is stopped, such as
if you recovered the disk or recovered a different partition on the same disk, backups
do not occur until you resume protection by clicking Back Up Now.
If the Status is Offline, review the troubleshooting procedures in the preceding
section.
• If you changed the name of your computer, the storage system does not recognize it
any longer. Remove protection for all your disks or partitions, as described in
“Removing Protection” on page 126, delete the old computer name from the storage
system, as described in “Deleting a Client” on page 61, and then protect your disks
again as described in “Protecting Your Disks” on page 98.
• If the IP address of the storage system changed, such as if the storage system obtains
its IP address from a DHCP server and acquired a new one after you added the storage
system to the list of backup locations, you must start Intel
®
Client Backup and
Recovery so it can retrieve the new IP address. You must do this each time the IP
address on the storage system changes.
I can’t change my backup schedule.
On the Status page, make sure the Status is Normal. If protection is stopped, such as if
you recovered the disk or recovered a different partition on the same disk, you cannot
change the schedule until you resume protection by clicking Back Up Now.
I forgot my recovery password.
Reset the password using the storage system as described in “Managing Backups” on
page 58. Once you reset it on the storage system, you can use the new password with the
recovery CD or for booting remotely from the storage system.
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