Juniper PTX10001-36MR - How to Pack a PTX10001-36 MR Chassis or Component for Shipping; In this Section

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You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
• Service Request Manager: hps://support.juniper.net/support
• Telephone: +1-888-314-JTAC (+1-888-314-5822), toll free in U.S., Canada, and Mexico
NOTE: For internaonal or direct-dial opons in countries without toll free numbers, see hps://
support.juniper.net/support.
If you are contacng JTAC by telephone, enter your 12-digit service request number followed by the
pound (#) key for an exisng case, or press the star (*) key to be routed to the next available support
engineer.
The support representave validates your request and issues an RMA number for return of the
component.
How to Pack a PTX10001-36MR Chassis or Component for Shipping
IN THIS SECTION
How to Pack a PTX10001-36MR for Shipping | 144
How to Pack PTX10001-36MR Components for Shipping | 144
If you are returning a PTX10001-36MR chassis or component to Juniper Networks for repair or
replacement, pack the item as described in this topic.
Before you pack a PTX10001-36MR or component:
• Ensure that you have taken the necessary precauons to prevent electrostac discharge (ESD)
damage. See "Prevenon of Electrostac Discharge Damage" on page 173.
• Retrieve the original shipping carton and packing materials. Contact your JTAC representave if you
do not have these materials, to learn about approved packing materials (see "Contact Customer
Support" on page 135).
Ensure that you have the following parts and tools available:
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