Diagnostic information 2-67
7526
168.xx—Motor (HCIT elevator) error service check
Step Questions / actions Yes No
1 Is the paper properly loaded in the high-
capacity input tray (HCIT)?
Go to step 2. Fan the media, and then
stack flat in the HCIT
drawer.
2
1. Turn the printer off.
2. Reseat option tray 5.
3. Enter Diagnostics mode (press and hold
buttons 3 and 6, turn on the MFP, and
release the buttons when the progress bar
displays.
4. Touch PRINT TESTS.
5. Touch HCIT.
6. Touch Single.
Did the page print?
Problem resolved. Go to step 3.
3
1. Turn the printer off.
2. Remove the rear frame cover. See “Rear
frame cover removal” on page 4-37.
3. Check the option cable in connector
JOPT1 on the system board for proper
connection, for cable pinch points, and for
any other damage to the cable or
connector
Is the cable damaged?
Replace the option cable.
See “Option cable
removal” on page 4-128.
Go to step 4.
4
1. Remove the HCIT right cover. See “HCIT
right cover removal” on page 4-268.
2. Check the cable in the HCIT.
Is the cable damaged?
Replace the elevator-up
cable. See
Replace the elevator motor
motor. See “HCIT elevator
motor with sensor
removal” on page 4-272.
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