Lexmark X746de - Paper Jam Service Check

Diagnostic information 2-89
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243.26—Paper Jam service check
243.27—Paper Jam service check
243.29—Paper Jam service check
244.02—Paper Jam service check
Step Questions / actions Yes No
1 1. Determine the input tray.
2. Enter Diagnostics mode (press and hold
buttons 3 and 6, turn on the MFP, and
release the buttons when the progress bar
displays.
3. Select PRINT TESTS.
4. Select indicated.
5. Select Single.
Did the page feed correctly?
Problem resolved Go to step 2.
2
Is tray 2 a high-capacity input tray (2,000-
sheet feeder)?
Replace the HCIT top
plate. See “Top plate
assembly removal” on
page 4-279.
Replace the complete
tray 4 option.
Step Questions / actions Yes No
1 1. Enter Diagnostics mode (press and hold
buttons 3 and 6, turn on the MFP, and
release the buttons when the progress bar
displays.
2. Touch PRINT TESTS.
3. Touch a tray below tray 4.
4. Touch Single.
Did the page feed correctly?
Problem resolved. Replace the complete
tray 4 option.
Step Questions / actions Yes No
1 1. Enter Diagnostics mode (press and hold
buttons 3 and 6, turn on the MFP, and
release the buttons when the progress bar
displays.
2. Select PRINT TESTS.
3. Select Tray 3.
4. Select Single.
Did the page feed correctly?
Problem resolved. Go to step 2.
2
Is tray 3 a high-capacity input tray (2,000-
sheet feeder)?
Replace the HCIT elevator-
up sensor. See “HCIT
elevator motor with
sensor removal” on
page 4-272.
Replace the complete
tray 3 option.
Step Questions / actions Yes No
1 Has paper been fed from an input option
before?
Go to step 4. Go to step 2.