2-78 Service Manual
7526
242.05—Paper Jam service check
Step Questions / actions Yes No
1 Has the paper been fed from an input option
before?
Go to step 5. Go to step 2.
2
1. Enter Diagnostics mode (press and hold
buttons 3 and 6, turn on the MFP, and
release the buttons when the progress bar
displays.
2. Select Print Tests.
3. Select a tray below tray 2.
4. Select Single.
Did the page feed correctly?
Problem resolved. Go to step 3.
3
1. Turn the printer off.
2. Remove the rear frame cover. See “Rear
frame cover removal” on page 4-37.
3. Remove the right cover. See “Right
cover removal” on page 4-38.
Check the cable in connector JOPT1 (A) for
proper connection to the system board, cable
pinch points, and any other damage to the
cable or connector.
Is the cable damaged?
Replace the option cable.
See “Option cable
removal” on page 4-128.
Go to step 4.
4
1. Carefully lift the printer off the option, and
lay the printer on its back.
2. Check the option connector for damage.
Is the connector damaged?
Replace the option cable.
See “Option cable
removal” on page 4-128.
Go to step 5.
5
Is tray 2 a high-capacity input tray (2,000-
sheet feeder)?
Go to step 7. Go to step 6.
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