Lexmark X746de - Paper Jam Service Check

Diagnostic information 2-83
7526
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242.29—Paper Jam service check
242.32, 243.32, 244.32, 245.32—Paper Jam service check
Step Questions / actions Yes No
1 1. Enter Diagnostics mode (press and hold
buttons 3 and 6, turn on the MFP, and
release the buttons when the progress bar
displays.
2. Touch PRINT TESTS.
3. Touch Tray 5.
4. Touch Single.
Does the page feed correctly?
Problem resolved Go to step 2.
2
Is tray 2 a high-capacity input tray (2,000-
sheet feeder)?
Replace the HCIT elevator
up sensor. See “HCIT
elevator motor with
sensor removal” on
page 4-272.
Replace the complete
tray 2 option.
Step Questions / actions Yes No
1 1. Remove the input option tray.
• Remove tray 2 for 242.32 errors.
• Remove tray 3 for 243.32 errors.
• Remove tray 4 for 244.32 errors.
• Remove tray 5 for 245.32 errors.
2. Check for obstruction on the paper path.
3. Check the input option pass-through
sensor flag for any damage.
4. Remove the input option from the printer
and check the autoconnect connector for
damage.
Is the input option damaged?
Replace the input option
tray.
If the input option is an
HCIT, replace the HCIT top
plate assembly. See “Top
plate assembly removal”
on page 4-279.
Go to step 2.
2
1. Bring the printer up in Diagnostics Menu
(turn off the printer, press and hold
buttons 3 and 6, then turn on the printer).
2. Touch Print Test.
3. Touch Tray #.
4. Touch Single.
Does the printer print correctly?
Replace the system board.
See “System board
removal” on page 4-157.
Go to step 3.
3
• For 550 input option, try installing an new
550 input option.
• For HCIT input option, install a new top
plate assembly to verify the problem.
Does this fix the problem?
• For 550 input option,
replace the 550 input
option assembly.
• For HCIT input option,
replace the top plate
assembly. See “Top
plate assembly
removal” on
page 4-279.
Go to step 4.