Diagnostic aids 3-1
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3. Diagnostic aids
This chapter explains the tests and procedures to identify printer failures and verify repairs have corrected the
problem.
Accessing test and diagnostic procedure menus
There are different test and diagnostic menus that can be accessed during POR to identify problems with the
multiple function printer. Turn off the MFP and turn it back on while holding particular keys. You may also have
to satisfy any security protocols that system administrators may have been placed on these menus.
Diagnostics menu 1. Turn off the multifunction printer.
2. Press and hold buttons 3 and 6.
3. Turn on the MFP.
4. Release the buttons when the progress bar
displays.
The Diagnostics menu group
contains the settings and
operations used while
manufacturing and servicing the
printer.
See “Diagnostics menu” on
page 3-2 for more information.
Configuration menu 1. Turn off the multifunction printer.
2. Press and hold buttons 2 and 6.
3. Turn on the MFP.
4. Release the buttons when the progress bar
displays.
The Configuration menu group
contains a set of menus, settings,
and operations which are
infrequently required by a user.
Generally, the options made
available in this menu group are
used to configure a printer for
operation.
See “Configuration menu
(CONFIG MENU)” on page 3-29
for more information.
Start the
multifunction printer
without initializing
the scanner.
1. Turn off the multifunction printer.
2. Press and hold buttons 3 and 7.
3. Turn on the MFP printer.
4. Release the buttons when the progress bar
displays.
Network SE menu While in Network/Ports Menu (Menus—Network/
Ports—Standard Network—STD NET SETUP),
press and hold buttons 6, 7, and 9.
The Network SE menu contains
advanced network menu tools.
This key press only accesses the
Network SE Menu when the panel
displays the top-most settings
inside the Standard Network
menu.
Fax SE menu From the HomePrime screen, press **411
SE menu From a browser, add “/se” to device’s IP address
(for example: http://158.183.3.2/se)
See “Service Engineer (SE)
Menu” on page 3-48 for a listing
of the menus.