2-94 Service Manual
7526
244.26—Paper Jam service check
244.27—Paper Jam service check
244.29—Paper Jam service check
Step Questions / actions Yes No
1 1. Determine the input tray.
2. Enter Diagnostics mode (press and hold
buttons 3 and 6, turn on the MFP, and
release the buttons when the progress bar
displays.
3. Select PRINT TESTS.
4. Select the input tray.
5. Select Single.
Did the page feed correctly?
Problem resolved Go to step 2.
2
Is tray 5 a high-capacity input tray (2,000-
sheet feeder)?
Replace the HCIT top
plate. See “Top plate
assembly removal” on
page 4-279.
Replace the complete
tray 5 option.
Step Questions / actions Yes No
1 1. Enter Diagnostics mode (press and hold
buttons 3 and 6, turn on the MFP, and
release the buttons when the progress bar
displays.
2. Select PRINT TESTS.
3. Select a tray below tray 3.
4. Select Single.
Did the page feed correctly?
Problem resolved. Replace the complete
tray 4 option.
Step Questions / actions Yes No
1 1. Enter Diagnostics mode (press and hold
buttons 3 and 6, turn on the MFP, and
release the buttons when the progress bar
displays.
2. Select PRINT TESTS.
3. Select Tray 4.
4. Select Single.
Did the page feed correctly?
Problem resolved. Go to step 2.
2
Is tray 4 a high-capacity input tray (2,000-
sheet feeder)?
Replace the HCIT elevator-
up sensor. See “HCIT
elevator motor with
sensor removal” on
page 4-272.
Replace the complete
tray 4 option.