Diagnostic information 2-85
7526
243.03, 243.11—Paper Jam service check
3
1. Carefully lift the printer off the option, and
lay the printer on its back.
2. Check the option connector for damage.
Is the connector damaged?
Replace the option cable.
See “Option cable
removal” on page 4-128.
Go to step 4.
4
Replace the complete tray 3 option.
Did the error clear?
Problem resolved. Replace the system board.
See “System board
removal” on page 4-157.
Step Questions / actions Yes No
1 1. Enter Diagnostics mode (press and hold
buttons 3 and 6, turn on the MFP, and
release the buttons when the progress bar
displays.
2. Touch PRINT TESTS.
3. Select a tray below tray 3.
4. Touch Single.
Did the page print correctly?
Problem resolved. Go to step 2.
2
Is tray 3 a high-capacity input option (2,000-
sheet feeder)?
Replace the HCIT top
plate. See “Top plate
assembly removal” on
page 4-279.
Replace the complete
tray 3 option.
Step Questions / actions Yes No
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