Diagnostic information 2-35
7526
245.21 Tray 5 motor stalled.
Possible causes:
• Incorrect paper loading
• Paper pick mechanism failure
• Printer option cable connector
damaged
• Input option damaged
• System board failure
1. Remove all media present in the paper path.
2. Ensure proper media is set for the type of paper
used.
3. Fan media, and stack it flat in the tray or
multipurpose feeder.
If the previous actions do not fix the problem, go to
“242.21, 243.21, 244.21. 245.21, 242.30, 243.30,
244.30, 245.30—Paper Jam service check” on
page 2-81.
245.29 Tray 5 is not ready or missing while
printing.
Possible cause paper is a tray 5
assembly failure.
• Make sure that tray 5 is correctly inserted.
• If the problem persists, go to “245.29—Paper
Jam service check” on page 2-99.
245.30 Tray 5 page reached pass-through
sensor early.
Possible cause:
• Incorrect paper loading
• Paper pick mechanism failure
• Pick arm roll damaged
• Defective pass-through sensor
• Input option damaged
1. Remove all media present in the paper path.
2. Ensure proper media is set for the type of paper
used.
3. Fan media, and stack it flat in the tray or
multipurpose feeder.
If the previous actions do not fix the problem, go to
“242.21, 243.21, 244.21. 245.21, 242.30, 243.30,
244.30, 245.30—Paper Jam service check” on
page 2-81.
245.32 Paper is jammed on tray 5
pass-through sensor during input
options warm-up.
Possible damage:
• Obstruction on the pass-through
sensor
• Damage on the pass-through
sensor and flag
• Input option damaged
• Damaged option autoconnect
cable
• Damaged system board
•Go to “242.32, 243.32, 244.32, 245.32—Paper
Jam service check” on page 2-83.
250.03 While feeding from the multipurpose
feeder, the input sensor did not break.
Possible causes:
• Incorrect media setting
• Incorrect paper loading
• Incorrect media restraint setting
• Transport belt failure
• Paper tray failure
• Remove all media present in the paper path.
• Ensure proper media is set for the type of paper
used.
• Fan media, and stack it flat in the tray or
multipurpose feeder.
• Properly set media restraints in the paper tray.
• Check the multipurpose feeder pick tires, and
then clean if necessary.
• Replace the paper tray.
• If the problem persists, go to “200.11, 250.03—
Paper Jam error service check” on
page 2-68.
Error code Description Action
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