Action Yes No
Step 7
Check the following:
• Manually move the left and right tamper arms and check if they
can move freely.
• Check the tamper home position flags for damage.
Are the components functional and free of damage?
Go to step 8. Replace the tamper
sub‑assembly. See
“Tamper sub-
assembly removal”
on page 416.
POR the machine. If
the error remains,
then go to step 9.
Step 8
Reseat all connectors on the controller card, and then POR the
machine.
Does the error remain?
Replace the stapler
controller card. See
“Stapler controller
card removal” on
page 397.
The problem is
solved.
Understanding the printer messages
Cartridge, imaging unit mismatch [41.xy]
Install a toner cartridge that matches the region number of the printer. x indicates the value of the printer
region. y indicates the value of the cartridge region. x and y can have the following values:
List of printer and toner cartridge regions
Region number Region
0Global
1 United States, Canada
2 European Economic Area (EEA), Switzerland
3 Asia Pacific, Australia, New Zealand
4Latin America
5 Africa, Middle East, rest of Europe
9 Invalid region
Notes:
• The x and y values are the .xy of the error code shown on the printer control panel.
• The x and y values must match for printing to continue.
Cartridge low [88.xy]
You may need to order a replacement toner cartridge. If necessary, touch Continue on the printer control
panel to clear the message and continue printing.
7016
Diagnostic information
108
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