ADF/Scanner hardware errors
8yy error messages
Error code Description Action
840.01 The scanner is disabled and can’t be used. Go to
“Scanner disabled error service
check” on page 160.
840.02
840.03
The scanner is disabled and can’t be used.
This message is posted when the MFP
PORs. Enter the configuration menu, and
reenable the scanner module.
Go to
“Scanner disabled error service
check” on page 160.
841.xx Scanner failure—front side image
processing ASIC. Invalid configuration or
ASIC not found
Image pipeline ASIC. See
“CCD service
check” on page 165. Also, see “Flatbed
home position service check” on
page 166.
842.xx Scanner failure—communications Go to
“CCD service check” on page
165.
843.00 Scanner failure—carriage failed to Home or
move to desired position
Go to
“Scanner carriage failure service
check” on page 161.
843.01 ADF mechanical failure Go to
“ADF service check” on page
162.
843.02 Generic Mechanical failure detected Go to
“ADF service check” on page
162.
843.03 Pick Roller Engage Failure Go to
“ADF service check” on page
162.
843.04 Pick Roller Disengage Failure Go to
“ADF service check” on page
162.
843.05 Carriage overun Go to
“ADF service check” on page
162.
843.06 ADF nudger Go to
“ADF service check” on page
162.
843.99 Scanner complete timeout error Go to
“ADF service check” on page
162.
849.01 Configuration error—the device had modem
installed, but configID indicates it should not.
Go to
“Scanner configuration error
service check” on page 163.
849.10 Configuration error—the device had HD
installed, but configID indicates it should not.
Go to
“Scanner configuration error
service check” on page 163.
7016
Diagnostic information
159
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