Action Yes No
Step 31
Contact your next level of support. You will need the following information:
• Exact 900.xx error digits and complete error message
• Printed menu settings page
• Printed network settings page
• Device error log
• A sample print file if the error appears to be isolated to a single file
• File/Application used if the error is related to
specific
print
file
• Device operating system
• Driver used (PCL/PS)
• Frequency of the occurrence of the error
912 errors
912 error messages
Error code Description Action
912.xx Unrecoverable Engine firmware error
POR the machine. If the error re‑occurs, then
update the firmware. If the error continues
occurring, then replace the controller board.
Go to
“Controller board removal” on page
282.
94y errors
94y error messages
Error code Description Action
940.xx RIP to engine communication failure—the zero
crossing signal used for fuser control in the low
voltage (LV) power supply has failed, or the wrong
low voltage power supply has been installed.
Go to
“LVPS service check” on page 137.
948.xx Failed engine card—pel clock check failed.
Replace the controller board.
Go to
“Controller board removal” on page
282.
949.xx Failed engine card—delay line calibration failure.
Replace the controller board.
7016
Diagnostic information
151
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