Action Yes No
Step 5
Check pin 2 on J44 for +3.3 V and pin 3 for GND.
Are the voltages and grounds correct?
Go to step 6. Go to step 7.
Step 6
Replace the interlock switch.
Did this resolve the issue?
The problem is
solved.
Go to step 7.
Step 7
Replace the controller board. See
“Controller board removal” on
page 282.
Did this resolve the issue?
The problem is
solved.
Contact the next
level of support.
Network service check
Note: Before starting this service check, print out the network setup page. This page is found under
Menu > Reports > Network Settings. Consult the network administrator to verify that the physical and
wireless network settings displayed on the network settings page for the device are properly
configured. If a wireless network is used, then verify that the printer is in range of the host computer or
wireless access point, and there is no electronic interference. Have the network administrator verify that
the device is using the correct SSID, and wireless security protocols. For more network troubleshooting
information, consult the Lexmark Network Setup Guide.
Actions Yes No
Step 1
If the device is physically connected to the network, verify that the
Ethernet cable is properly connected on both ends.
Is the cable properly connected?
Go to step 3. If the
network is wireless,
then go to step 3.
Go to step 2.
Step 2
Connect the Ethernet cable.
Does this fix the problem.
The problem is
solved.
Go to step 3.
Step 3
Check the printer’s online status under Printers and Faxes on the
host computer. Delete all print jobs in the print queue.
Is the printer online and in a Ready state?
Go to step 5. Go to step 4.
Step 4
Change the printer status to online.
Did this fix the issue?
The problem is
solved.
Go to step 5.
7016
Diagnostic information
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