Actions Yes No
Step 16
Disable Block No Name Fax user setting.
Did this fix the issue?
The problem is
solved.
Go to step 17.
Step 17
Go to the Administrator menu. Enter the Fax settings - Analog Fax
Settings submenu.
Verify the remote device number is not in the Banned Fax List user
setting.
Is the remote device number in the banned fax list?
Go to step 18. Go to step 19.
Step 18
Remove the remote number from the banned fax list.
Did this fix the problem?
The problem is
solved.
Go to step 19.
Step 19
Press **411 to enter the SE menu, enter Modem settings, and then
select Receive Threshold.
Test by adjusting the received signal level by
decreasing/increasing the Receive Threshold setting in steps of
2db. For example, if default value is -43 db, changing it to -45db
will decrease the received signal level by 2db, and changing it to
-41db will increase the received signal level by 2db. Recommended
adjustment range is between -33db and -48db (in 2db steps).
Did this
fix
the problem?
The problem is
solved.
Go to step 20.
Step 20
Press **411 to enter the SE Menu. Select “Print Logs”.
Print the T30 transmission/job log. Check the error code being
reported. See
“Fax error log codes” on page 175.
Did this fix the problem?
The problem is
solved.
Contact your
second-level of
support. See
“Escalating a fax
issue to
second‑level
support” on
page 179.
Fax error log codes
Error code Description Action
000 No error occurred during fax transmission. No action is needed.
200 Error occurred when transmitting training.
• Check line quality.
• Select a lower Max Speed value
under Fax Send settings.
• Adjust the transmit level.
7016
Diagnostic information
175
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