Actions Yes No
Step 1
Check the imaging unit for wear or damage.
Is it free of wear or damage?
Go to step 2. Replace the imaging
unit.
Step 2
Check the imaging unit contacts and spring for proper installation
or damage.
Are the contacts and spring properly installed and damaged?
Go to step 3. Go to step 5.
Step 3
Check if the imaging unit contacts and spring are beyond repair.
Are the contacts and spring beyond repair?
Contact the next
level of support.
Go to step 4.
Step 4
Straighten the imaging unit contacts and install the spring properly.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the transfer roll for surface contamination or excessive wear.
Is it free of contamination and wear?
Go to step 6. Replace the transfer
roll.
Step 6
Check the transfer roll left contact spring for damage.
Is it free of damage?
Go to step 7. Replace the printer.
Step 7
Reseat the cables JLSU1 and J6 on the controller board.
Does the problem remain?
Replace the power
supply.
The problem is
solved.
Solid black pages check
7016
Diagnostic information
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