Actions Yes No
Step 2
Make sure that the flatbed flat flexible cable is properly connected.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check the flatbed flat flexible cable for damage, and then replace
the flatbed assembly if necessary. See
“Flatbed assembly
removal” on page 372.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Replace the controller board. See
“Controller board removal” on
page 282.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
ADF service check
Action Yes No
Step 1
Check all cables connecting the ADF and flatbed to the controller
board.
Are they properly connected?
Go to step 3. Go to step 2.
Step 2
Reconnect the cables to the controller board.
Did this fix the problem?
The problem is
solved.
Go to step 3.
Step 3
a Enter diagnostics mode and navigate to:
SCANNER TESTS > Sensor Test
Perform the scanner sensor tests.
b Navigate to:
SCANNER TESTS > Motor Tests
Perform the scanner sensor and motor tests.
Did any test fail?
Go to step 4. Go to step 8.
Step 4
Did the Flatbed Home Sensor test or Flatbed motor test fail?
Go step 5. Go to step 6.
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Diagnostic information
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