Action Yes No
Step 5
Replace the flatbed. See
“Flatbed assembly removal” on
page 372.
Did this solve the problem?
The problem is
solved.
Go to step 6.
Step 6
Did the ADF pick motor or feed motor tests fail?
Go to step 7. Go to step 8.
Step 7
Replace the ADF. See
“ADF unit removal” on page 362.
Did this fix the problem?
The problem is
solved.
Go to step 8.
Step 8
Replace the controller board. See
“Controller board removal” on
page 282.
Did this
fix
the problem?
The problem is
solved.
Contact the next
level of support.
Scanner configuration error service check
Action Yes No
Contact the next level of support. They will give the instructions on
how to resolve the error.
N/A N/A
Scan/fax/copy symptoms
Symptom Action
ADF won’t duplex (Duplex ADF only) Go to
“ADF duplex service check” on page 169.
ADF skew Go to
“ADF feed errors service check” on
page 168.
Multiple pages feed into ADF Go to
“ADF feed errors service check” on
page 168.
Documents wont feed into ADF Go to
“ADF feed errors service check” on
page 168.
Scanner makes buzzing noise on startup or during a scan. Go to
“Flatbed home position service check” on
page 166.
Document feeds, but jams in ADF. Go to
“ADF paper jam service check” on page
95.
Blank page Go to
“Black or blank page copy service check”
on page 164.
Black page
No dial tone Go to
“Modem/fax card service check” on
page 170.
7016
Diagnostic information
163
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