3 Copy all the information, and then save it as a text file.
4 E-mail the text file to your next level of support.
Printing the menu settings page
1 From the home screen, navigate to:
Reports > Menu Settings Page
2 Print the menu settings page, and then use Scan to E-mail to send it to your next level of support.
D. Collecting information from the user
Ask the user for information about the following:
• Print job being run
• Operating system being used
• Print driver being used
• Other information on what was happening when the 9yy error occurred
900 errors
900 error messages
Error code Description Action
900.xx RIP firmware errors Go to
“System software error service check” on
page 146.
System software error service check
There are dierent types of 900.xx errors that can occur. There may be a communication problem (bad
cable, network connection, and so on) software issue, or a hardware problem with the controller board, or
ISP (internal solutions port). The communication and software aspects should be checked first. Determine
if the problem is constant or intermittent. Use the troubleshooting procedure below to isolate the issue.
Take any notes as instructed. You will need that information in the event you need to contact your next level
of support.
Before troubleshooting:
1 Perform the “Procedure before starting the 9yy service checks” on page 144.
2 Determine the operating system used when the error occurred. If possible determine whether a
PostScript or PCL file was sent to the device when the error occurred. Ask the customer which Lexmark
Solutions applications are installed on the device.
7016
Diagnostic information
146
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