Understanding jam messages and locations
When a jam occurs, a message indicating the jam location and information to clear the jam appears on the
printer display. Open the doors, covers, and trays indicated on the display to remove the jam.
Notes:
• When Jam Assist is set to On, the printer automatically flushes blank pages or pages with partial prints to
the standard bin after a jammed page has been cleared. Check your printed output stack for discarded
pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto setting
does not guarantee that the page will print.
Jam access area Printer control panel message What to do
1 Automatic
document feeder
(ADF)
[x]‑page jam, open ADF to clear
jam. [28y.xx]
Remove all paper from the ADF tray, and then remove
the jammed paper.
2 Standard bin [x]‑page jam, clear standard
bin. [20y.xx]
Remove the jammed paper.
3 Front door [x]‑page jam, open front
door. [20y.xx]
Open the front door, then remove the toner cartridge
and imaging unit, and then the jammed paper.
4 Multipurpose
feeder
[x]‑page jam, clear manual
feeder. [25y.xx]
Remove all paper from the multipurpose feeder, and
then remove the jammed paper.
5 Tray 1 [x]‑page jam, remove tray 1 to
clear duplex. [23y.xx]
Pull out tray 1 completely, then push the front duplex
flap down, and then remove the jammed paper.
Note: You may need to open the rear door to clear
some 23y.xx paper jams.
6 Tray [x] [x]‑page jam, open tray
[x]. [24y.xx]
Pull the indicated tray out, and then remove the
jammed paper.
7 Rear door [x]‑page jam, open rear
door. [20y.xx]
Open the rear door, and then remove the jammed
paper.
8 Finisher rear door [x]-page jam, remove all pages
from the finisher’s accumulator.
Leave paper in bin [45y.xx]
• Open the finisher rear door, and then remove the
jammed paper.
• Open the trap door, and then remove the jammed
paper.
7016
Diagnostic information
54
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