Avoiding jams
Load paper properly
•
Make sure that the paper lies flat in the tray.
• Do not remove a tray while the printer is printing.
• Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it.
• Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.
• Do not slide paper into the tray. Load paper as shown in the illustration.
• Make sure that the paper guides are properly positioned.
• Push the tray firmly into the printer after loading paper.
Use recommended paper
•
Use only recommended paper or specialty media.
• Do not load wrinkled, creased, damp, bent, or curled paper.
• Flex, fan, and straighten paper before loading it.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same tray.
• Make sure that the paper size and type are set correctly on the Embedded Web Server or the computer.
Note: Depending on your operating system, access the Paper menu using Local Printer Settings Utility or
Printer Settings.
• Store paper according to manufacturer recommendations.
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Diagnostic information
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