Action Yes No
Step 4
Replace the controller board.
Does this fix the problem?
The problem is
solved.
Contact the next
level of support.
155 errors
155 error messages
Error code Description Action
155.00 No encoder received from auger motor. Go to
“Cartridge gearbox service check” on
page 142.
Cartridge gearbox service check
Action Yes No
Step 1
Is the button aligned with the front of the toner cartridge?
Go to step 2. Go to step 3.
Step 2
a Remove the toner cartridge.
b Clear the paper jam.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 3
a Remove, and then reinstall the toner cartridge. Make sure that
it is properly seated.
b Check the toner cartridge, toner cartridge button, and cartridge
plunger for damage. Replace if necessary.
c Make sure that the latest firmware is installed.
Does the problem remain?
Go to step 4. The problem is
solved.
7016
Diagnostic information
142
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